Lettings Officer

The Methodist Church in Britain; East Ham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Part-time & job share

Holiday allowance

Leave provisions

Learning & development

Employee assistance

Season ticket loans

Public transport discounts

Cycle to Work

Job summary

Stevenage Borough Council is recruiting for a 12-month fixed-term role in the lettings team. The post involves maintaining the housing register, letting vacant council homes promptly, and giving ongoing advice to households in housing need. A full UK driving licence and insured car for work are required, and enhanced DBS checks apply.

The successful candidate will work in a customer-focused team and contribute to achieving efficient allocations and support across housing services.

Qualifications

• Excellent communication skills, managing expectations in all formats.
• Good organisational and time management skills.
• Ability to evaluate complex matters, policies and procedures and resolve them effectively.
• Excellent attention to detail and ability to work on own initiative.
• Flexible outlook and attitude within a customer-focused team.
• Understanding of how the role, team and business unit contribute to corporate objectives.

Responsibilities

• Manage and maintain the council's housing register in line with the Allocations Policy
• Let vacant council properties in line with agreed processes and timescales to minimise rental loss
• Give ongoing advice to customers with a housing need
• Signpost customers to colleagues or organisations for housing support

Skills

Excellent communication

Organisation & time management

Policy evaluation

Attention to detail

Customer-focused teamwork

Understanding corporate objectives

Job description

A 12-month fixed-term post in the lettings team at Stevenage Borough Council, which keeps the council's housing register under its Allocations Policy. The work is letting vacant council homes promptly to limit rent loss, and giving ongoing advice to households in housing need, referring them on where other support is needed. Within a customer-focused team, the post needs a full UK driving licence and an insured car for work, and is subject to an enhanced DBS check.

What the job involves

• Manage and maintain the council's housing register in line with the Allocations Policy
• Let vacant council properties in line with agreed processes and timescales to minimise rental loss
• Give ongoing advice to customers with a housing need
• Signpost customers to colleagues or organisations for housing support

Skills & knowledge

• Excellent communication skills, managing expectations in all formats
• Good organisational and time management skills
• Ability to evaluate complex matters, policies and procedures and resolve them effectively
• Excellent attention to detail and ability to work on own initiative
• Flexible outlook and attitude within a customer-focused team
• Understanding of how the role, team and business unit contribute to corporate objectives

Checks & eligibility

• Full UK driving licence
• Own vehicle with business insurance
• Enhanced DBS check

What’s offered

• Career average pension scheme with lump sum and dependants' pension
• Flexible working on request, subject to operational requirements
• Part-time and job share opportunities
• 25 days holiday rising to 31, depending on local government service
• Paid and unpaid leave, including maternity, paternity, adoption and parental leave
• Learning and development opportunities
• Employee Assistance Programme
• Season ticket loans, public transport discounts and Cycle to Work scheme