Lettings Officer

The Methodist Church in Britain; Birmingham; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

High-quality professional development

Career progression

Wellbeing support

Opportunities to connect and collab

Job summary

Lift Four Dwellings Secondary is seeking two casual Lettings Officer posts to manage the hire of the school's facilities for external groups. Responsibilities span the full lettings cycle from first enquiry to event day, including bookings, contracts, the lettings calendar and safety checks.

The role combines customer service, planning and hands-on checks with hours that align to evenings and weekends per the lettings schedule.

Qualifications

• Customer-facing experience
• Experience managing bookings or calendars
• Strong communication skills
• Comfortable using IT systems such as email and online platforms
• Good understanding of safeguarding and health and safety
• Staying calm under pressure
• Good time management
• Taking initiative

Responsibilities

• Guide hirers through availability, pricing and booking terms from first contact to event day
• Manage the booking system, issue contracts and keep accurate records
• Maintain the lettings calendar and handle bookings
• Work with school teams to prepare facilities and coordinate bookings around school activities
• Check facilities are safe and ready, and resolve issues that arise during lettings
• Create invoices, track payments and help build budget forecasts to support income growth
• Build relationships with local groups and promote facilities through tours, feedback and marketing
• Cover evening and weekend lettings to match the schedule

Skills

Strong communication

IT systems

Safeguarding & health and safety

Calm under pressure

Time management

Initiative

Job description

Two casual Lettings Officer posts at Lift Four Dwellings Secondary handle the hire of the school's facilities to outside groups. The work runs from first enquiry to event day, covering bookings, contracts, the lettings calendar and checking that spaces are safe and ready. Evening and weekend hours follow the lettings schedule, and the role mixes customer service, planning and hands‑on checks. Visa sponsorship is not available, and the start is as soon as possible.

What the job involves

• Guide hirers through availability, pricing and booking terms from first contact to event day
• Manage the booking system, issue contracts and keep accurate records
• Maintain the lettings calendar and handle bookings
• Work with school teams to prepare facilities and coordinate bookings around school activities
• Check facilities are safe and ready, and resolve issues that arise during lettings
• Create invoices, track payments and help build budget forecasts to support income growth
• Build relationships with local groups and promote facilities through tours, feedback and marketing
• Cover evening and weekend lettings to match the schedule

Experience

• Customer-facing experience
• Experience managing bookings or calendars

Skills & knowledge

• Strong communication skills
• Comfortable using IT systems such as email and online platforms
• Good understanding of safeguarding and health and safety
• Staying calm under pressure
• Good time management
• Taking initiative

Nice to have

• Experience with community groups or schools

What’s offered

• High-quality professional development
• Career progression
• Wellbeing support
• Opportunities to connect and collaborate across the Lift Schools network