Receptionist (Student Services)

The Methodist Church in Britain; Hull and East Yorkshire; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

High-quality professional development

Wellbeing support

Free on-site car parking

Career progression within Lift Schools

Job summary

Lift Maltings in Hull is seeking a reliable receptionist to join the student services team. You will be the first point of contact for students, parents and visitors, handling sign-in/sign-out, welfare referrals, and basic first aid after training.

The role works with pastoral and safeguarding staff throughout the school day in a busy 11-16 school environment. You will need GCSE Maths and English at grade 4 or equivalent and experience in a customer-facing or administrative role.

Qualifications

• Greet and assist students, parents, carers, visitors and staff.
• Manage student sign-in/out and keep attendance records up to date.
• Refer welfare concerns under safeguarding procedures.
• Give first aid after training and maintain medical records.
• Answer calls/emails and arrange appointments and meetings.
• Keep the student services area organised and stocked with resources.

Responsibilities

• Greet and guide students, parents, carers, visitors and staff, and answer enquiries.
• Manage sign-in/out and ensure attendance records are current.
• Recognise welfare concerns and refer under safeguarding procedures.
• Provide first aid and maintain associated records after training.
• Handle calls and emails, arrange appointments and assist with admin tasks.
• Maintain a tidy, safe, well-stocked student services area.

Skills

Customer-facing

Administrative skills

IT systems

Communication

Team player

Calm under pressure

Education

GCSE Maths & English

Job description

This receptionist post sits in the student services team at Lift Maltings, an 11-16 school with around 900 students. The holder is the first point of contact for students, parents and visitors, handling sign‑in and attendance records, passing welfare concerns on under safeguarding procedures and giving first aid after training. The role is school‑based and works alongside pastoral and safeguarding staff through the school day. Visa sponsorship is not available.

What the job involves

• Greet and guide students, parents, carers, visitors and staff, and answer their enquiries
• Manage student sign‑in and sign‑out, including late arrivals and early departures, and keep attendance records current
• Recognise welfare concerns and refer them promptly under safeguarding procedures
• Give first aid after training, and keep accurate medical and incident records
• Answer calls and emails, arrange appointments and meetings, and support wider admin tasks
• Keep the student services area organised, safe and stocked with resources and supplies

What’s required

Qualifications

• GCSE maths and English at grade 4 or equivalent

Experience

• Experience in a customer‑facing or administrative role

Skills & knowledge

• Comfortable using IT systems to keep accurate, confidential records
• Calm, sensitive and professional handling of student welfare situations and enquiries
• Strong organisation, good time management and adaptability to changing priorities
• Builds positive relationships with students, parents and colleagues, and works well in a team
• Committed to student wellbeing, confidentiality and safeguarding, with a caring, patient and empathetic approach

Other

• Willing to undertake first aid and medication training

Nice to have

• Experience in a school, reception or student services setting
• First aid training
• Knowledge of safeguarding procedures
• Knowledge of attendance procedures

What’s offered

• High‑quality professional development
• Career progression within Lift Schools
• Wellbeing support
• Opportunities to connect and collaborate across the school network
• Free on‑site car parking