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Lettings Office Manager

Felicity J. Lord

London

On-site

GBP 22,000 - 32,000

Full time

3 days ago

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Job summary

Felicity J. Lord is looking for an experienced Lettings Branch Manager in Hackney to drive success in their lettings office. The role involves leading a team, managing relationships with landlords, and ensuring outstanding customer service. Competitive earnings are offered, alongside numerous employee benefits including training opportunities and career progression.

Benefits

Company Car or monthly car allowance

Uncapped commission scheme

30 days annual leave

Fully-funded training course

Employee Assistance Programme

Eye care

Employee Referral Bonus

Company Pension Scheme

Opportunity for promotions

Networking opportunities with the CEO

Qualifications

Minimum of 2 years experience in residential lettings.
Strong understanding of current legislation related to lettings.
Full UK Driving License needed.

Responsibilities

Lead and support a team of Negotiators to achieve KPIs.
Build relationships with landlords and tenants.
Manage property viewings and negotiate offers.

Skills

Leadership

Customer Service

Team Development

Communication

Negotiation

Education

Experience in residential lettings

Tools

Basic Microsoft Packages

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Lead the Way in Hackney - Join Felicity J. Lord

We’re looking for an experienced Lettings Branch Manager to drive success in our dynamic Hackney office. With a strong background in residential lettings, you'll build key relationships with landlords, grow the portfolio, and deliver standout service. You will l lead, inspire, and support a team of Negotiators, bringing energy, focus, and results to every part of the business. If you are a driven leader ready to take this branch to new heights, we want to hear from you.

Benefits of being a Lettings Branch Manager at Felicity J Lord Estate Agents in Hackney

Complete on-target earnings of £65,000 per year
£22,000 to £32,000 basic salary (dependent on experience)
£2,500 for your first 3 months of employment, whilst you build your pipeline
Uncapped commission scheme
A Company Car, or a monthly car allowance
Elite bonus scheme
Full time working hours 830am to 6pm Monday-Friday, and 9am-5pm every other Saturday

Your additional benefits as a Lettings Branch Manager at Felicity J Lord Estate Agents in Hackney

30 days annual leave (includes bank holidays*)
Enrolment at the Spicerhaart Learning & Development Centre
Continued training as you grow and develop within your role
Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership
Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment
Employee Assistance Programme (24/7 access to our confidential helpline)
Eye care
Employee Referral Bonus
Company Pension Scheme
Personal ‘Talk Time’ with our CEOs
Opportunity to earn a place in the CEO Exclusive Achievers Club
Opportunity to earn a place on the plane for the annual Spicerhaart Incentive Trip
Eligibility for our annual black tie Elevate Awards, in categories related to your role

How you will make an impact as a Lettings Branch Manager at Felicity J Lord Estate Agents in Hackney

Leading daily meetings with the Lettings team
Coaching the team to achieve KPI’s
Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings)
Encourage your teams development and progression
Strong focus on generating new and repeat business
Developing and maintaining strong relationships with Landlords and Tenants
Liaising with Tenants and arranging property viewings in line with their needs
Negotiating offers and agreeing new tenancies
Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies.

Essential Skills of a Lettings Branch Manager at Felicity J Lord Estate Agents

Full UK Driving Licence for a manual vehicle
Minimum of 2 years’ experience within residential lettings at a Senior Negotiator position or higher
Works well with others to create a team spirit and an enjoyable working environment.
Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other
The ability to create and action business plans relevant to your branch
The ability to monitor and assess performance of local competitors
A strong understanding of current legislation related to Residential Lettings
Ability to manage time sensitive and high volume workloads
A reputation for delivering outstanding customer service
Ability to work under own initiative
Good telephone manner
Strong IT skills (Basic Microsoft Packages)
Attention to detail

The Finer Details

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need

Full UK Driving Licence
Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
We’ll need evidence of your right to work in the UK, in the form of Passport/Birth Certificate

We will also need

Proof of Address
National Insurance
Drivers Licence Check

Armed Forces Covenant

Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.

If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

https//www.haart.co.uk/about-us/armed-forces-covenant/

Equal Opportunities At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.

To All Recruitment Agencies Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

Privacy Policy We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website https//www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Administrative

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