Lettings/Office Administrator

Salem Area Chamber of Commerce; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player in property management is seeking a proactive Lettings/Office Administrator to join their innovative team in London. In this diverse and engaging role, you will manage tenant enquiries, process applications, and maintain property records, all while delivering outstanding customer service. The company values your growth and offers a supportive environment where your contributions are recognized. If you're motivated, organized, and ready to enhance your skills in a dynamic setting, this opportunity is perfect for you. Join a fun team that celebrates success and encourages innovation!

Benefits

Company events

Cycle-to-work scheme

On-site parking

Discounted or free food

Store discounts

Qualifications

• 2+ years in lettings, hospitality, or student accommodation administration.
• Strong multitasking and customer service skills are essential.

Responsibilities

• Manage tenant enquiries and tenancy applications efficiently.
• Ensure properties are compliant and well-maintained.

Skills

Communication Skills

Organisational Skills

Customer Service Skills

Problem-Solving Skills

Negotiation Skills

Business Writing Skills

Job description

Lettings/Office Administrator | London | Monday to Friday, 9:00am– 6:00pm and 2 Saturdays per month 10:00am– 3:00pm | £25,000 - £30,000 per year

Are you a highly motivated and organised individual ready to take the next step in your administration career?

One of London’s leading co-living property management companies is on the lookout for a proactive Administrator to join their friendly, innovative team!

Are you the right person for the job?

You will be a dedicated team player with a “can-do” attitude who thrives under pressure while maintaining high standards of accuracy and client care.

Qualifications and Skills:

Essential:

• At least 2 years of experience in lettings, hospitality or student accommodation administration
• Superb communication and negotiation skills
• Strong organisational and multitasking abilities
• Excellent customer service and problem-solving skills

Desired:

• Confidence in handling challenging situations
• Business writing skills

What will your role look like?

Reporting to the Head of Property Management, you’ll handle a wide range of tasks to ensure smooth property operations, including:

• Managing tenant enquiries and tenancy applications.
• Processing application forms and assisting with reference and credit checks
• Maintaining accurate property databases and records
• Organising end-of-tenancy procedures and coordinating inspections
• Handling rent arrears, contractor invoices, and property reports
• Delivering outstanding customer service, mediating disputes, and resolving client complaints
• Keeping properties compliant and well-maintained
• The coordination of cleanings

What can you expect in return?

• Be part of a fun, supportive team that encourages innovation and values your growth.
• Enjoy a diverse role, liaising with landlords, tenants, contractors, and other key departments
• Receive training to enhance your skills and gain invaluable experience in property management
• Company events to celebrate our successes
• Cycle-to-work scheme and on-site parking
• Discounted or free food and store discounts

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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