Office Administrator

Pear Recruitment; London; On-site; GBP 30,000 - 33,000; Full time

Job summary

An established industry player is seeking a proactive Office Administrator to join their dynamic team. This role involves providing essential administrative support to ensure the smooth operation of a busy property management office. You will be responsible for coordinating office tasks, managing communications, and assisting property managers while delivering exceptional customer service to tenants and landlords. This is a fantastic opportunity to be part of a supportive environment that values high standards and teamwork, with attractive benefits including private healthcare. If you thrive in a fast-paced setting and are passionate about delivering quality service, this position is perfect for you.

Benefits

Private Health Care

Flexible Working Hours

Team Building Activities

Qualifications

• Experience in administrative roles, particularly in property management.
• Ability to manage workload and prioritize tasks effectively.

Responsibilities

• Provide general administrative support to a property management agency.
• Coordinate office operations and ensure excellent service delivery.

Skills

Administrative Support

Customer Service

Time Management

Problem Solving

Education

High School Diploma

Relevant Certification

Tools

CFP WinMan

Job description

Office Administrator – Cockfosters
Salary: £30,000 - £33,000

Hours: Monday – 9:30am – 5:30pm

Our client is a residential letting & managing agent based in North London. They are looking for an experienced Office Administrator to join a small team. They pride themselves on delivering a very high standard of service tailored to meet the needs of their local authority clients, landlords, and tenants alike. The successful Office Administrator will be responsible for coordinating the efficient running of the office. Ideally with knowledge of CFP WinMan, you must be able to manage your own workload, keep on top of any issues, and prioritise jobs as necessary.

This is a fantastic opportunity for a switched-on Administrator to join a great company that offers great benefits including private health care.

Responsibilities:

1. To provide general administrative support to a residential property Letting and Management Agency.
2. To co-ordinate the efficient running of the office, contribute efficiently to providing an excellent maintenance service to tenants, landlords, and local authority clients, and provide a responsive telephone service for all tenants to report repairs, ensuring all works are properly referred to the respective Property Managers.
3. To provide administrative support to the Property Managers, Lettings Manager, Voids Manager, and Directors as required.
4. To provide excellent administrative and customer service to tenants, landlords, contractors, and all Local Authority clients, assisting in dealing effectively with all queries, enquiries, and complaints, and/or referring them to Property Managers as required.
5. Principal Duties and Responsibilities to include but not limited to:
6. To prepare fortnightly Nightly Paid ‘Repair Request’ forms and monthly/bi-monthly PLA ‘Repair Request’ forms for Property Inspectors to deliver weekly/monthly or bi-monthly.
7. To accurately log out and log in all keys issued to the property inspectors, contractors, landlords, etc.
8. To prepare and send e-mail property vacancies daily to all Council clients, when required.
9. To monitor, record receipt and electronically scan all Nightly Paid and all PLA ‘Repair Request’ forms received daily from Property Inspectors, as and when required.
10. To liaise daily with tenants, landlords, contractors, Local Authority staff, and external customers/clients (e.g., agents, Social Workers, Support Workers, Health Visitors, Carers, Surveyors, Solicitors, MP’s, Councillors, etc.).
11. To receive, accurately log, and refer customer and client repair requests, complaints, and queries, ensuring that they are referred promptly and efficiently, and to ensure thorough notes on referral are updated on our CFP WinMan property software programme as necessary.
12. To deal with enquiries/callers on the telephone, via correspondence, and in person, ensuring that all correspondence and enquiries via telephone and e-mail are constructively replied to within prescribed timescales.
13. To draft standard and general correspondence e.g., to tenants and landlords when required.
14. To receive enquiries from landlords with properties to let, explain letting and management ‘Guaranteed Rent’ scheme/service, and send out our company marketing and promotional scheme details and ‘sign-up’ packs to prospective new landlords.
15. To monitor, prepare, and send both new and renewal contractual management agreements to landlords, accurately monitor agreement returns, and ensure they are kept up-to-date.

If you are interested in this Office Administrator position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis.

Due to the number of responses we receive to our advertisements, we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for, and thank you for your interest in PEAR.