Lettings Office Manager

Felicity J Lord; London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Felicity J Lord Estate Agents is seeking an experienced Lettings Branch Manager for their Hackney office. You will lead a driven team, manage relationships with landlords, and ensure exceptional service delivery. With a competitive salary, full training, and growth opportunities, this role offers an exciting chance to advance in the property sector.

Benefits

Complete on-target earnings of £65,000

Uncapped commission scheme

Company car or car allowance

30 days annual leave

Fully-funded training courses

Career progression opportunities

Employee Assistance Programme

Eye care

Company Pension Scheme

Qualifications

• Minimum of 2 years’ experience within residential lettings.
• Ability to manage time-sensitive workloads effectively.
• Proven track record of outstanding customer service.

Responsibilities

• Lead daily meetings and coach the team to achieve KPIs.
• Develop and maintain strong relationships with landlords and tenants.
• Ensure compliance with regulatory standards in the business.

Skills

Customer service

Team leadership

Communication

Attention to detail

Education

2+ years in residential lettings

Tools

Microsoft Packages

Job description

Lead the Way in Hackney – Join Felicity J. Lord

We’re looking for an experienced Lettings Branch Manager to drive success in our dynamic Hackney office. With a strong background in residential lettings, you'll build key relationships with landlords, grow the portfolio, and deliver standout service. You will l lead, inspire, and support a team of Negotiators, bringing energy, focus, and results to every part of the business. If you are a driven leader ready to take this branch to new heights, we want to hear from you.

Benefits of being a Lettings Branch Manager at Felicity J Lord Estate Agents in Hackney:

• Complete on-target earnings of £65,000 per year
• £22,000 to £32,000 basic salary (dependent on experience)
• £2,500 for your first 3 months of employment, whilst you build your pipeline
• Uncapped commission scheme
• A Company Car, or a monthly car allowance
• Elite bonus scheme
• Full time working hours: 8:30am to 6pm Monday-Friday, and 9am-5pm every other Saturday

Your additional benefits as a Lettings Branch Manager at Felicity J Lord Estate Agents in Hackney:

• 30 days annual leave (includes bank holidays*)
• Enrolment at the Spicerhaart Learning & Development Centre
• Continued training as you grow and develop within your role
• Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership
• Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment
• Employee Assistance Programme (24/7 access to our confidential helpline)
• Eye care
• Employee Referral Bonus
• Company Pension Scheme
• Personal ‘Talk Time’ with our CEOs
• Opportunity to earn a place in the CEO Exclusive Achievers Club
• Opportunity to earn a place on the plane for the annual Spicerhaart Incentive Trip
• Eligibility for our annual black tie Elevate Awards, in categories related to your role

How you will make an impact as a Lettings Branch Manager at Felicity J Lord Estate Agents in Hackney:

• Leading daily meetings with the Lettings team
• Coaching the team to achieve KPI’s
• Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings)
• Encourage your teams development and progression
• Strong focus on generating new and repeat business
• Developing and maintaining strong relationships with Landlords and Tenants
• Liaising with Tenants and arranging property viewings in line with their needs
• Negotiating offers and agreeing new tenancies
• Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies.

Essential Skills of a Lettings Branch Manager at Felicity J Lord Estate Agents:

• Full UK Driving Licence for a manual vehicle
• Minimum of 2 years’ experience within residential lettings at a Senior Negotiator position or higher
• Works well with others to create a team spirit and an enjoyable working environment.
• Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other
• The ability to create and action business plans relevant to your branch
• The ability to monitor and assess performance of local competitors
• A strong understanding of current legislation related to Residential Lettings
• Ability to manage time sensitive and high volume workloads
• A reputation for delivering outstanding customer service
• Ability to work under own initiative
• Good telephone manner
• Strong IT skills (Basic Microsoft Packages)
• Attention to detail

The Finer Details:

We are currently conducting some interviews using video software.To be eligible to proceed in our recruitment process, you will need:

• Full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• We’ll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate

We will also need

• Proof of Address
• National Insurance
• Drivers Licence Check

Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.https://www.haart.co.uk/about-us/armed-forces-covenant/

Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/