Lettings Negotiator

Neom Recruitment Ltd; Leeds; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

20 Days Holiday + Statutory

Additional 2 Duvet Days/Year

Paid Overtime or award of Lieu Days

Pension

Use of Pool Car

Away Days

Job summary

Lettings Negotiator role in Leeds, full-time, Monday to Friday 9:00am-5:30pm, with some peak-time flexibility. Salary £25,000 - £28,000 DOE plus bonus. You will engage with customers face-to-face, by phone, email and social platforms to drive viewings and tenancy agreements.

The role requires excellent organisation, time management and a full driving licence to access the company pool car during office hours. A dynamic team awaits in this busy market.

Qualifications

• Confident communicator with a customer-focused approach.
• Educated to GCSE level as a minimum requirement.
• Previous exposure to the lettings sector is beneficial.
• Previous customer service experience is desirable.
• Good IT skills with Word, Excel and Outlook; ability to use bespoke systems.
• High numeracy and strong attention to detail.

Responsibilities

• Provide excellent customer service face to face, by phone, email and social platforms.
• Facilitate property viewings and liaise with prospective tenants.
• Handle inquiries, take payments, and issue applications.
• Maintain website portals, adverts, and amendments.
• Coordinate safe face-to-face viewings for student and professional lets.
• Manage viewings/appointments and convert them into tenancy agreements.
• Assist with contracts and rent breakdowns and explain contractual obligations.

Skills

Confident communicator

Good IT skills

High numeracy

Attention to detail

Education

GCSE level

Tools

Word

Excel

Outlook

Job description

Lettings Negotiator
Leeds (Full Time - Mon - Friday 9.00am-5.30pm)
Some Flexibility Required during Peak Letting times
£25,000 - £28,000 (DOE) + Bonus

Due to incredible growth, this reputable, award winning property developer and landlord with over 50 years rental experience is looking to grow their friendly team in Leeds.

This busy, varied, and interesting role requires the holder of the post to spend a significant amount of time interacting with customers face to face, over the phone, email, along with various social platforms.

As Lettings Negotiator you will facilitate property viewings, liaise with prospective tenants, be organised, and possess excellent time management skills.

A company pool car is available within office hours and therefore it is essential that the post holder has a full driving licence.

Responsibilities

• Excellent Customer Service and Communication Skills
• Ability to handle a variety of enquiries, booking viewings, taking payments, and issuing applications
• Maintaining website portals, amendments, changes, and online adverts
• Facilitate safe face to face viewings for seasonal student and professional lets
• Pro-actively manage viewings/appointments
• Maximising conversations of all viewings into confirmed tenancy agreements
• Negotiation of tenancy agreements in line with company policy and procedures
• Assist with writing up contracts, rent breakdowns offering explanations to tenants, along with T & C's of contractual obligations.

Ability, Education & Skillset

• Confident communicator
• Educated to GCSE level
• Previous exposure to the lettings sector would be beneficial
• Previous Customer Service Experience
• Good IT skills - competent working knowledge of Word, Excel, and Outlook with the ability to work on bespoke packages
• High level of numeracy
• Good attention to detail

About you

• Develops and maintains positive working relationships with others
• High quality of deliverance of Customer Service and Query Resolution
• Desire to learn, develop and grow with the Company
• Assists customers and colleagues unprompted
• Passionate individual with a desire to work within Property

Benefits

• 20 Days Holiday + Statutory
• Additional 2 Duvet Days/Year
• Paid Overtime or award of Lieu Days
• Pension
• Use of Pool Car
• Away Days