Lettings Negotiator

Command; Castle Point; On-site; GBP 26,000 - 36,000; Full time

Job summary

Command is seeking a Lettings Negotiator to join our busy Colchester office. You will market properties, manage applicants, and support landlords to secure lets quickly while delivering excellent customer service. You will work with the Branch Manager and team, handle viewings, negotiate offers, and ensure listings are accurate and compliant.

A valid UK driving licence is preferred. Basic salary is dependent on experience with an OTE around £32,000+, offering a realistic path to progression in a

Qualifications

• Previous experience in residential lettings (preferred).
• Strong negotiation and customer service skills.
• Excellent communication and organisation.

Responsibilities

• Create and upload property details using company software in line with brand guidelines.
• Manage and review the applicant database, identifying motivated and suitable tenants.
• Promote new instructions via phone, email and other channels to maximise board presence.
• Arrange, conduct and accompany viewings, providing timely feedback to landlords.
• Negotiate offers and agree lets in line with market conditions and client expectations.
• Ensure property listings are accurate, current and appealing.
• Take professional-standard photographs and video tours where required.
• Liaise with tenancy progression and central support teams to deliver service.

Skills

Negotiation

Customer service

Communication

Organisational skills

Full UK driving licence

Job description

Lettings Negotiator

Basic Salary: Dependent on experience

OTE: £32,000+

Location: Colchester

The Opportunity

My client is a well-established and busy residential property business seeking a Lettings Negotiator to join their growing team. This role is ideal for someone who thrives in a fast-paced office environment, enjoys working with people, and is motivated by delivering excellent customer service alongside strong results.

You will work closely with the Branch Manager and wider team to ensure properties are marketed, let efficiently, and managed in line with company standards. Flexibility and a proactive approach are essential, as the role will evolve with the needs of the business.

Key Responsibilities

Lettings & Property Marketing

• Create and upload property details using company software in line with brand guidelines
• Manage and review the applicant database, identifying motivated and suitable tenants
• Promote new instructions via phone, email, and other marketing channels
• Maximise board presence and local visibility
• Arrange, conduct, and accompany viewings, providing timely feedback to landlords
• Ensure property listings remain accurate, current, and appealing
• Take professional-standard photographs and video tours where required
• Negotiate offers and agree lets in line with client expectations and market conditions

Client Advice & Referrals

• Advise landlords and tenants on market conditions, pricing, and relevant legislation
• Upsell and refer third-party services where appropriate, including financial and conveyancing partners
• Maintain regular communication with clients throughout the instruction

Compliance & Administration

• Carry out AML checks in line with company procedures
• Secure and verify relevant identification prior to progressing tenancies
• Initiate tenant referencing and ensure all checks are completed efficiently
• Ensure all third-party referrals are made when applicants apply

Client Care & Team Support

• Work collaboratively with colleagues to support overall branch performance
• Liaise closely with tenancy progression and central support teams
• Deliver service in line with company values, behaviours, and service standards

Personal Development

• Attend training sessions, seminars, and webinars to stay up to date with legislation and market trends
• Actively develop professional knowledge and skills within the lettings sector

The Ideal Candidate

• Previous experience in residential lettings (preferred)
• Strong negotiation and customer service skills
• Ambitious, driven, and personable
• Smart, professional, and presentable
• Excellent communication and organisational skills
• Knowledge of the local lettings market
• Full UK driving licence

This role offers a basic salary dependent on experience, with an initial realistic OTE of £32,000, alongside the opportunity to develop within a supportive and busy office environment.