Lettings Manager: Growth & Customer Experience Lead

Loc8me; Nottingham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary package

Commission package

Birthday off (paid)

Christmas Eve off (weekday)

Additional paid holiday entitlement

Time Off in Lieu (TOIL)

Pension scheme

Employee Assistance Programme (EAP)

Discounts for loc8me Community Card

Referral bonus scheme

Paid professional courses & qualific.”

Regular company socials

Job summary

loc8me is recruiting a Lettings Manager in Nottingham to oversee day-to-day lettings activity and lead a small lettings team. You will ensure a first-class experience for tenants and landlords, driving performance against targets and smooth end-to-end lettings from enquiry to completion.

This role emphasizes strong customer service, regulatory compliance including Right to Rent, and collaboration with the Branch Manager to recruit and develop the team.

Qualifications

• Excellent organisational skills.
• Strong communication to deliver high-quality service.
• Ability to see a job through from start to finish.
• Experience in lettings (preferred).
• Self-motivated with initiative.
• Ability to prioritise workload and meet deadlines.
• Flexible and adaptable in approach to work.

Responsibilities

• Oversee day-to-day lettings activity within the branch.
• Lead lettings team and support the Branch Manager.
• Manage communications via phone, email, Live Chat and WhatsApp.
• Maintain lettings compliance knowledge and Right to Rent checks.
• Receive and process new enquiries from Tenants and Landlords.
• Advertise properties and proactively contact potential Tenants.
• Register applicants, arrange/viewings and provide feedback to Landlords.
• Negotiate offers between Landlords and Tenants.
• Run lettings reports and review team KPIs.

Skills

Organisational skills

Communication skills

End-to-end delivery

Lettings experience

Self-motivated

Prioritisation

Adaptable

Job description

loc8me is recruiting a Lettings Manager in Nottingham to oversee day-to-day lettings activity and lead a small lettings team. You will ensure a first-class experience for tenants and landlords, driving performance against targets and smooth end-to-end lettings from enquiry to completion.

This role emphasizes strong customer service, regulatory compliance including Right to Rent, and collaboration with the Branch Manager to recruit and develop the team.