Lettings Manager

Platform Housing Group; West Midlands; Remote; GBP 42,000 - 50,000; Full time

Benefits offered by this job

Annual leave to 28 days

Bank holidays included

Pension scheme

Health support

Career development

Job summary

Platform Housing Group is seeking a Lettings Manager to lead a high-performing, customer-focused team from a home-based role. You will ensure KPI targets are met and void rent loss is minimised, while driving a robust marketing process to secure new and vacant homes.

The role requires leadership, agile coaching, and excellent communication, with office meetings in Worcester or Birmingham as needed. A basic DBS check is required for this position.

Qualifications

• Experience of Lettings or Housing Management, ideally in Social Housing.
• Proven ability to develop and maintain relationships with Local Authorities and partners.
• Experience of managing a team and coaching in an agile way.
• Strong negotiation and influencing skills with customers.
• Customer-focused approach and excellent communication.

Responsibilities

• Lead and motivate a high-performing Lettings team to achieve KPI targets and minimise void rent loss.
• Deliver an exceptional service to new and existing customers and secure new/ vacant homes through robust marketing processes.
• Provide leadership and coaching to direct reports, planning workloads to meet team objectives.

Job description

Are you result driven with the ability to manage a team in an agile way?

We have an opportunity for a Lettings Manager to join our truly modern and high performing Lettings Team. Our Lettings team is a customer focussed and results driven team that works hard to ensure we minimise rent loss and ensure that Platform Housing Group are a landlord of choice.

You will be responsible for leading and motivating an engaged and consistently highly performing team that provides an exceptional service to our new and existing customers at all times, ensuring that customer satisfaction remains a priority and KPI targets are achieved.

This role is on a fixed term contract for up to 6 months.

What could you be doing be doing as a Lettings Manager?

The Lettings Manager will inspire and encourage an organisational culture which reflects and embeds our People Values and encourages people to bring their best selves to work. You will demonstrate the Groups values and behaviours that set a positive example to all employees.

As part of the role, you will provide leadership and coaching to direct reports and their teams, to effectively deliver their team objectives and to develop their potential. You will plan the workloads of your team effectively to ensure KPI targets are met, and void rent loss is kept to an absolute minimum.

You will be responsible for leading a team to secure new customers for new and vacant homes following a robust marketing process. You will ensure efficient communication with customers with clear guidance on how to complete the application process in a timely manner.

What are some things that we need from you?

• Experience of Lettings or Housing Management, ideally gained in Social Housing sector.
• Proven experience of developing and maintaining relationships with Local Authorities and other partners.
• Experience of managing a team and demonstrable ability to coach/manage a team in an agile way.
• The ability to establish strong, sustained working relationships based on respect with effective negotiation and influencing skills.
• A customer focussed approach to your work with excellent communication skills.
• This is a role well suited to someone with drive and an ability to work in a fast-paced environment, as you will be working towards and supporting your team with performance based KPIs.
• Whilst this role is home based, you would need to be based near to our Worcester or Birmingham offices for office working and team meetings.
• This role will require a basic DBS check.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers