Lettings Executive — Inbound Reservations & Upsell

The People Pod; Tyseley; On-site; GBP 25,000 - 31,000; Full time

Job summary

The People Pod in Birmingham is seeking a Lettings Executive to join a fast-growing residential operator. You will handle warm inbound enquiries across phone, live chat, WhatsApp, email and social, guiding customers through the lettings/booking journey to secure reservations and revenue.

With a £28,000 base salary and uncapped OTE (£43,000+), you’ll thrive in a high-quality marketing suite environment, supported by a strong marketing budget and clear progression as more sites launch.

Qualifications

• Background in lettings, leasing, BTR or property-based customer service.
• Strong communicator across phone, digital and face-to-face channels.
• Target-driven, structured and reliable with follow-ups.
• Comfortable using CRM and live chat tools.
• Warm, positive personality customers trust.
• Enjoys working in a marketing-suite environment.

Responsibilities

• Handle warm inbound enquiries across phone, live chat, WhatsApp, email and social.
• Guide customers through full lettings/booking process.
• Convert enquiries into reservations and upsell.
• Deliver friendly, human experience from first contact to completion.
• Keep CRM records accurate and updated.
• Work with on-site teams to deliver a seamless move-in.

Skills

Lettings experience

CRM proficiency

Strong communication

Tools

CRM

Live chat tools

Job description

The People Pod in Birmingham is seeking a Lettings Executive to join a fast-growing residential operator. You will handle warm inbound enquiries across phone, live chat, WhatsApp, email and social, guiding customers through the lettings/booking journey to secure reservations and revenue.

With a £28,000 base salary and uncapped OTE (£43,000+), you’ll thrive in a high-quality marketing suite environment, supported by a strong marketing budget and clear progression as more sites launch.