Lettings Coordinator & Resident Support

The People Pod; Greater Manchester; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Modern systems

Job summary

The People Pod in Greater Manchester is seeking a highly organised, people-focused lettings support coordinator to join a fast-growing rental housing operation. You’ll be the calm, capable voice behind a busy leasing journey, handling enquiries, viewings, and resident support.

You’ll manage viewing calendars, guide applicants through applications, and oversee SLA references with a third‑party partner. The role offers modern tools, progression, and a chance to shape a growing function from the

Qualifications

• Experience in lettings, agency, BTR, resident services or hospitality.
• Strong communication across phone, WhatsApp and email.
• Comfort with modern CRM systems and process logging.

Responsibilities

• Supporting enquiries that automation can't resolve - WhatsApp, calls, emails, booking viewings and sending property details.
• Managing viewing calendars and keeping consultants' diaries accurate.
• Guiding prospects through applications, referencing, Right to Rent and tenancy sign-off.
• Overseeing referencing SLAs with third‑party partner to keep move-ins on track.
• Refreshing listings with accurate imagery, EPCs, council tax bands, pricing and descriptions.
• Providing resident support through touch-base calls and general admin as the role grows.
• Keeping CRM records tight - logging enquiries, updating statuses and ensuring no lead goes cold.
• Feeding back insights on pricing, objections, viewing trends and resident experience.

Skills

Lettings experience

Communication skills

CRM proficiency

Accuracy & organisation

Tools

CRM software

Job description

The People Pod in Greater Manchester is seeking a highly organised, people-focused lettings support coordinator to join a fast-growing rental housing operation. You’ll be the calm, capable voice behind a busy leasing journey, handling enquiries, viewings, and resident support.

You’ll manage viewing calendars, guide applicants through applications, and oversee SLA references with a third‑party partner. The role offers modern tools, progression, and a chance to shape a growing function from the