Lettings Coordinator: Elevate Customer Experience in BTR/PRS

Deverell Smith Ltd; Old Warren; On-site; GBP 22,000 - 30,000; Full time

Job summary

Deverell Smith Ltd is seeking a Lettings Coordinator to join their Reading team, supporting inbound leads, guiding prospective tenants, and coordinating viewings across a growing portfolio in the Build to Rent/PRS market. You will manage enquiries across phone and email, record data in CRM, and work closely with Lettings Consultants to deliver a professional, responsive customer journey.

If you have experience in residential lettings or customer service and strong communication, you could

Qualifications

• Experience in residential lettings or customer service.
• Strong communication and customer service skills.
• Excellent organization and time management.
• Experience using CRM or property management systems.
• Ability to handle multiple enquiries and priorities.

Responsibilities

• Handle inbound enquiries across phone and email and be first point of contact.
• Coordinate property viewings with Lettings Consultants.
• Provide outstanding customer experience through every stage of the journey.
• Record and maintain accurate CRM data.
• Support lettings team with administration and processes.

Skills

Customer service

Communication

Organisation

CRM systems

Data entry

Multichannel support

Tools

CRM software

Property mgmt system

Job description

Deverell Smith Ltd is seeking a Lettings Coordinator to join their Reading team, supporting inbound leads, guiding prospective tenants, and coordinating viewings across a growing portfolio in the Build to Rent/PRS market. You will manage enquiries across phone and email, record data in CRM, and work closely with Lettings Consultants to deliver a professional, responsive customer journey.

If you have experience in residential lettings or customer service and strong communication, you could