Tenancy Progression & Move-In Coordinator

Deverell Smith Ltd; Reading; On-site; GBP 21,000 - 28,000; Full time

Job summary

Deverell Smith Ltd. is seeking a proactive Tenancy Progression Administrator to join the Reading-based Tenancy Operations team. The role focuses on moving applications from acceptance to move-in, coordinating pre-tenancy checks and Right to Rent processes, and ensuring accurate tenancy records.

You will work closely with Lettings teams, tenants and external providers in a fast-paced environment, ensuring deadlines are met and customer experience remains excellent throughout the journey.

Qualifications

• Previous experience within an administration role.
• Experience within residential lettings, estate agency or property administration would be advantageous.
• Excellent customer service skills.
• Strong written and verbal communication abilities.
• Exceptional organisation and attention to detail.
• The ability to manage multiple tasks and competing priorities.
• A proactive approach and the confidence to take ownership of tasks.
• Strong problem solving skills and a willingness to find solutions.
• Confidence using databases, CRM systems and Microsoft Office.
• The ability to work independently while also contributing positively to a wider team.
• A willingness to learn and keep up to date with relevant legislation and industry requirements.
• A professional approach to confidential customer and business information.
• A genuine interest in developing a long-term career…

Responsibilities

• Progress applications from pre-tenancy through to move-in, ensuring timely actions.
• Coordinate check-ins, inventories and liaise with internal and external teams.
• Maintain tenancy records and ensure accuracy of progression data.
• Provide high levels of customer service throughout referencing and pre-tenancy processes.
• Support with administration and systems, keeping databases up to date.
• Assist with additional duties as required by the Tenancy Operations Manager.

Skills

Organised

Customer service

Communication

Multi-tasking

Problem solving

Tools

CRM systems

Databases

Microsoft Office

Job description

Deverell Smith Ltd. is seeking a proactive Tenancy Progression Administrator to join the Reading-based Tenancy Operations team. The role focuses on moving applications from acceptance to move-in, coordinating pre-tenancy checks and Right to Rent processes, and ensuring accurate tenancy records.

You will work closely with Lettings teams, tenants and external providers in a fast-paced environment, ensuring deadlines are met and customer experience remains excellent throughout the journey.