Lettings Consultant

Cheffins; Ely; On-site; GBP 22,000 - 30,000; Full time

Job summary

Cheffins in Ely seeks a motivated Full-Time Lettings Consultant to deliver outstanding service to landlords and tenants across the region, joining our busy lettings team.

You will be responsible for welcoming clients, arranging viewings, reference checks, tenancy document creation, and handling enquiries. Mon-Fri 8:45am-5:30pm with a focus on professional development and industry qualifications.

Qualifications

• Experience in a customer-facing role is essential.
• Strong communication and interpersonal skills.
• Ability to organise workload and meet deadlines.

Responsibilities

• Provide a knowledgeable and welcoming service for landlords and tenants.
• Arrange viewings and manage diary commitments.
• Referencing prospective tenants, verify IDs and conduct immigration checks.
• Create tenancy agreements and move-in documents.
• Handle telephone, email, website and in-person enquiries.
• Manage property keys for contractors and clients; support administration.

Skills

Customer service

Communication

Time management

Team player

Job description

We are looking for a motivated and customer-focused Full-Time Lettings Consultant to join our busy and successful Ely office.

As part of Cheffins' experienced Lettings Team, you will play a key role in delivering an exceptional service to landlords and tenants across the region. With extensive knowledge and expertise within the lettings industry, our team is committed to providing professional advice and outstanding customer care.

At Cheffins, we are proud to invest in our people. We offer a competitive salary and benefits package, excellent career development opportunities, and support for professional qualifications, helping you build a rewarding and successful career within the industry.

What will you be doing?

Providing a knowledgeable and welcoming customer service experience for Landlords and Tenants of the homes we manage.

Main purpose / scope of role:

Communicating with clients, landlords and tenants on a daily basis

Arranging viewings and diary management

Referencing prospective tenants, checking ID and conducting immigration checks

Creating Tenancy Agreements and move in documents

Dealing with telephone, email, website and face to face enquiries on a day to day basis.

Management of property keys for contractors and clients

General administration support for the team

You will be working Monday to Friday, 8.45am to 5.30pm.

What do you need to be successful?

Confident and enjoy dealing with and meeting new people, as this is a customer facing role

Show an awareness of other’s roles, responsibilities and requirements when carrying out work

Accurate and thorough approach with the ability to apply set procedures

Ability to organise your workload and meet multiple deadlines

Strong communication skills, both written and verbal

Be a motivated team member and also have the ability to use your own initiative

Passion to provide a high level of client care and demonstrate the firms’ shared values

Comfortable working towards agreed objectives

Ability to make decisions within defined procedures / legislation

Full driving licence and use of own vehicle which is covered by business insurance.

Cheffins is a privately owned, independent partnership and offer our clients an outstanding combination of expertise, service and commitment.

Our people are at the heart of our success and are the vital force that animates our business. We strive to create and maintain a welcoming, inclusive, healthy and safe work environment that embraces the range of human differences. We want to attract passionate people who respect and appreciate the uniqueness and value that every one of us brings to the business. By striving to build a diverse, inclusive, and empowered team, we broaden our perspectives, drive innovation, and create a vibrant work environment. We take responsibility for looking after our people’s physical, mental and social wellbeing; professional development; equal treatment; and opportunities for growth.

Our Shared Values

Welcoming – we’re friendly and make people feel comfortable.

Considered – we provide effective advice, having assessed the options carefully.

Committed – we care about our work, our clients, our colleagues and our local communities.

Knowledgeable – our staff are technical experts, with an unrivalled understanding of their markets.

How will we reward you?

Generous annual leave plus bank holidays with entitlement increasing with length of service.

Additional annual leave at Christmas due to all our offices closing for the festive period, giving our people a break.

Long service awards for our committed people.

Employee Volunteering Days to allow our people to support the communities they live in.

Agile working to encourage a healthy work/lifestyle balance.

Annual All Staff Reward scheme allowing everyone to share in the success of the Firm.

Enhanced Contributory pension.

Health Cash Plan with a focus on Wellbeing (including complimentary therapies, skinvision, health & stress support, virtual GP, mProve yourself, gym discount and discounted shopping).

Life Assurance.

Optical cover including reimbursement for eye tests and glasses.

Professional Membership fees.

Continuous Training and Development opportunities.

Enhanced family friendly leave to support our people.

Contact email: [e-mail]