Lettings Consultant

Command; Brentwood; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Structured training

Clear career progression

Birthday day off

Company pension

Team events

Performance-related rewards

Referral programme

Increasing holiday entitlement

Job summary

A property agency in Brentwood is seeking a motivated Lettings Consultant to enhance the customer experience in lettings. You will support tenants and landlords throughout the lettings process, ensuring a smooth transition from enquiry to move-in. The ideal candidate should possess strong communication skills, IT literacy, and relevant experience in customer-facing roles. The position offers a competitive salary with potential earnings over £25,000, structured training, and clear progression opportunities.

Qualifications

• Experience in an office-based or professional environment.
• Full UK driving licence and access to own vehicle.
• Resilient and adaptable in a fast-paced environment.

Responsibilities

• Liaise with prospective tenants to understand their needs.
• Match applicants with suitable rental properties.
• Negotiate rental terms between all parties.

Skills

Strong customer-facing experience

Excellent communication skills

IT literate

People-focused

Job description

Job Title: Lettings Consultant

Location: Brentwood

Salary: £22,000 – £24,000 basic (OTE £25,000+)

About the Role

Our client is seeking a motivated, customer-focused Candidate to join their successful and fast-paced team. This role is ideal for someone with strong people skills, a professional approach, and a passion for delivering excellent customer service.

You will play a key role in supporting tenants and landlords throughout the lettings process, ensuring a smooth and positive experience from enquiry through to move-in.

Key Responsibilities

• Liaise with prospective tenants to understand their needs and requirements
• Match applicants with suitable rental properties
• Conduct property viewings and provide a high level of customer service
• Build and maintain relationships with landlords and tenants
• Negotiate rental terms between all parties
• Carry out property inspections to ensure standards are maintained
• Maintain accurate records using internal systems
• Provide professional communication via phone, email, and face-to-face

Candidate Requirements

Essential

• Experience in an office-based or professional environment
• Strong customer-facing experience (in person and over the phone)
• Excellent communication and interpersonal skills
• Professional, confident, and well-presented
• Positive attitude with a willingness to learn and develop
• IT literate (MS Office and able to pick up new systems quickly)
• Full UK driving licence and access to own vehicle

Desirable

• Previous experience within lettings, estate agency, or property
• Background in sales, customer service, or call centre environments
• Experience working in a target-driven environment

Key Attributes

• People-focused with strong relationship-building skills
• Driven and motivated to succeed
• Resilient and adaptable in a fast-paced environment
• Strong attention to detail and organisation
• Professional and presentable at all times

What’s on Offer

• Competitive basic salary with OTE earning potential
• Structured training and development
• Clear career progression opportunities
• Birthday day off
• Company pension
• Team events and incentives
• Performance-related rewards and recognition
• Referral programme
• Increasing holiday entitlement with service

Working Hours

• Monday – Thursday: 8:30am – 6:00pm
• Friday: 8:30am – 5:30pm
• Saturday: 9:00am – 4:00pm (5-day week with a day off in lieu)