Lettings Assistant

Weaver Vale Housing Trust; Northwich; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave 24-29 days + pro

12% pension contribution

Health Cash Plan

Cycle to work scheme

Free car park

Employee Assistance Programme

Discount platform

Birthday leave

Job summary

Weaver Vale Housing Trust is seeking a Lettings Assistant to provide administrative support to the Lettings Team. The role covers information provision to applicants and partner agencies on allocation policies and the Trust’s procedures for allocating homes and garages.

Join a busy team with flexible working options across Gadbrook Park, Northwich, and home-based arrangements where job role permits. The post offers a fixed-term contract and a competitive annual salary with strong staff benefits.

Qualifications

• 3 GCSEs, Grade 4-9 / A*-C (Maths & English) or equivalent, or experience in a Social Housing Allocations Team.
• Experience of working with a wide range of customers and stakeholders.
• Excellent written and verbal communication skills.

Responsibilities

• Provide effective and efficient administration support to the Lettings Team; offer information to applicants, customers and partner agencies relating to allocation policies.

Skills

Customer service

Communication

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

Job Title: Lettings Assistant (Fixed term contract up to 10 months Secondment cover)
Hours: 37 hours per week (to be worked flexibly in line with business needs)
Annual Salary:£29,521.86 (Full Time Equivalent) per annum

Location: Based at Gadbrook Park, Northwich.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting new opportunity?

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. We are looking for a driven, diligent, and friendly Lettings Assistant to join our Lettings Team.

What Will You Do?

In this role you will provide effective and efficient administration support to the Lettings Team. This includes offering advice and information to applicants, Weaver Vale Housing Trust customers and partner agencies relating to the Local Authority’s Common Allocation Policy, and the Trust’s process for allocating homes and garages.

Requirements & Skills for the Role*

• 3 GCSE’s, Grade GCSE 4-9 / A* - C (Math’s and English) or equivalent level of qualification OR Experience of working in a Social Housing Allocations Team.
• Experience of working with a wide range of customers and stakeholders.
• Demonstrate proficient use of Microsoft Office packages.
• Excellent written and verbal communication skills.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

Benefits

• Generous annual leave entitlement - 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Access to the Trust discount and benefit platform, the C.A.R.E hub.
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice*
• Candidate Referral Scheme*
• Option to enrol in a Health Cash Plan*
• Access to corporate Costco discounted membership*
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement
  for the role.
• Free annual flu vaccines and free Eye Care Vouchers*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

*Benefits offered providing you meet the eligibility criteria

Closing date for applications: Tuesday 03/11/2026

(Please be aware that applications received after this date may not be considered and we reserve the right, depending on application numbers, to close or extend the closing dates for this position. We would, therefore, recommend early application)

In-person Interview date(s): Friday 13/11/2026

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your Recruitment Hub profile if you consider yourself to have a disability and if so, please contact the Recruitment Team with any reasonable adjustments that may be required for you to attend an interview or assessment.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.