Housing Application Coordinator

New Progress Housing Association Ltd; Leyland; Hybride; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive salary with occupational/s

Pension scheme with matched up to 7.5%

Salary sacrifice Greencar lease scheme

Résumé du poste

Progress Housing Group in Leyland is hiring a Choice Based Lettings Coordinator to support the delivery of our lettings service. You will assess applications, verify information and advise customers through their housing journey, balancing service delivery with compliance and best practice in a role that blends customer service and administrative tasks.

The role emphasizes accuracy, communication skills and the ability to manage priorities in a hybrid working environment with ongoing development

Qualifications

• Experience in a customer-focused administrative environment.
• Excellent verbal and written communication skills.
• Strong customer service skills with a friendly, professional approach.
• Excellent attention to detail and ability to manage competing priorities.
• Ability to use IT systems, including Microsoft Office, to maintain accurate records.
• Knowledge of housing or homelessness legislation and good practice.
• Experience working within the social housing sector.
• Experience contributing to projects and service improvement activities.

Responsabilités

• Help people access housing by supporting the delivery of the choice-based lettings service and ensuring applications are assessed fairly, accurately and efficiently.
• Manage housing applications, verify information, assess housing needs and provide advice and support throughout the application process.
• Be the organisational lead for choice-based lettings operations, supporting service improvements and best practice.
• Support reviews, appeals and mutual exchange activity, maintaining accurate records and ensuring compliance with Allocations Policy.
• Combine customer service, administration and problem-solving to impact people’s housing journeys and future opportunities.

Connaissances

Customer service

Verbal communication

Written communication

Attention to detail

IT systems (Microsoft Office)

Organisation & prioritisation

Housing knowledge

Formation

CIH qualification or willingness to work towards one

Description du poste

Reference: OCT20263336

Expiry date: 23:59, Mon, 2nd Nov 2026

Location: Leyland

Benefits: Buy or sell leave. Flexi working. Pension Scheme. Professional Development. Occupational Sick Pay + Many more benefits

Internally known as a Choice Based Lettings Coordinator

• Contract Type: Fixed Term / Secondment (12 months)
• Working Hours: 36.25 hours per week
• Service area: Housing Management, Progress Housing Group
• Office basis: Agile. You'll balance office-based collaboration with flexibility to work from home where business needs allow.
• Location: Leyland

At Progress Housing Group, your work supports communities and changes lives.

We make sure every day is an opportunity to make a meaningful difference - where you work with purpose, your growth is supported, and you are proud to belong.

From inclusive recruitment practices to tailored support at work, we create an environment where everyone can succeed.

The role

• You’ll play a vital role in helping people access housing by supporting the delivery of our choice-based lettings service and ensuring applications are assessed fairly, accurately and efficiently.
• Working with customers, local authority partners and internal teams, you’ll manage housing applications, verify information, assess housing needs and provide advice and support throughout the application process.
• You’ll be the organisational lead for choice-based lettings operations, helping to ensure our service remains accessible, responsive and customer-focused while supporting service improvements and best practice.
• You’ll support reviews, appeals and mutual exchange activity, helping customers explore their housing options while maintaining accurate records and ensuring compliance with our Allocations Policy.
• This is an excellent opportunity for someone who enjoys combining customer service, administration and problem-solving skills in a role that has a direct impact on people’s housing journeys and future opportunities.

What we’re looking for

• Experience working in a customer-focused administrative environment.
• Excellent verbal and written communication skills.
• Strong customer service skills with a friendly, professional approach.
• Excellent attention to detail and ability to manage competing priorities.
• Ability to use IT systems, including Microsoft Office, to maintain accurate records and support service delivery.
• Chartered Institute of Housing qualification or willingness to work towards one.
• Knowledge of housing or homelessness legislation and good practice.
• Experience working within the social housing sector.
• Experience contributing to projects and service improvement activities.

Our offer to you

Competitive pay, flexible leave options and benefits that help you thrive - personally and professionally.

• Competitive salary with occupational sick pay
• Pension scheme with matched contributions of up to 7.5%
• Salary sacrifice Greencar lease scheme

Work-life balance

• 26 days holiday, plus bank holidays rising to 31 after 5 years’ service (pro rata if part time) - option to purchase further days and a paid day off for your birthday.
  
• Agile working (role dependent) with hybrid and flexible working options
• Family friendly policies with enhanced leave
  
• Learning, training and career development opportunities
• Employee Assistance Programme and Medicash

About Progress Housing Group

More than three decades on, our commitment to helping people find the right place to live remains at the heart of what we do.

People trust us to create a place for them to call home and to provide outstanding support services and opportunities to help them to live their best lives.

Whether it is an affordable home, supported housing, technology-enabled care solutions, or services supporting those in crisis, we make a meaningful difference to thousands of people, every day.

Looking forward at Progress

Social purpose, innovation and sustainability are at the heart of our organisation.

We’re investing in our people, technology and services to build a more resilient, sustainable and equitable future for our customers and communities.

Diversity & Inclusion Statement

We welcome applications from everyone and particularly encourage applications from underrepresented groups.

Inclusion matters here, and we’re committed to creating a workplace where everyone can belong and thrive.

AI Statement

We support the ethical and transparent use of AI to drive innovation and efficiency.

However, authenticity is important to us, and we will prioritise applications that clearly reflect your experience, voice and originality

Next steps

: 11:59pm Monday 2 November 2026
Shortlisting date: Tuesday 3 November 2026
Interview date: Thursday 12 November 2026
Interview type: In person at our Leyland office