Lettings Assistant

Hamptons; Knotty Green; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive induction and training

Career progression opportunities

Industry recognised training support

Professional qualification

Working from home scheme

Long service awards

Sabbatical after 10 years

Employee assistance programme

Internal referral opportunities

Great work life balance

Job summary

Hamptons in Knotty Green is seeking a Letting Assistant to support property marketing, handle applicants, conduct viewings and process applications through tenancy start. You’ll also provide admin support across the team and help ensure compliance and smooth lettings workflows.

The role includes training opportunities, including ARLA / Propertymark pathways, with progression potential and a commitment to staff development. A flexible working from home scheme is available.

Qualifications

• Customer service or front-of-house experience (min 1 year)
• Good spelling and grammar
• Strong communication and relationship-building skills
• Ability to handle objections professionally
• Detail-oriented and accurate in administration

Responsibilities

• Respond to applicant enquiries, qualify and register them
• Conduct property viewings
• Handle administration for property marketing
• Provide administrative support to the lettings team
• Handle referencing and tenancy agreements
• Greet customers and visitors at office as first point of contact
• Manage move-in appointments
• Support Property Management when needed
• Ensure property compliance

Skills

Multi-tasking

Spelling & grammar

Communication skills

Overcome objections

Customer service exp

Detail orientation

Positive attitude

Feedback oriented

Job description

Job Description

An exciting opportunity has arisen for a Letting Assistant to join our team. Your main responsibility will be marketing properties available to let, handling enquires, conducting viewings and taking applications, looking after the process through to the tenancy starting along with providing administrative support to the rest of the team.

The role offers an excellent package with opportunity to progress.

Each member of staff is given an excellent training platform including the opportunity to study for and achieve the industry recognised Property mark qualification and ARLA membership within the first 18 months of joining us.

As the market leader in Oxfordshire; Finders Keepers fully invests in its staff from in person training to rewards and incentives; these include a great work life balance, a high level of support to encourage personal growth and job satisfaction, long service awards, internal promotions and quarterly staff meetings.

Key responsibilities include

• Responding to applicant enquires, qualifying and registering them
• Conduct viewings
• Handle all administration relating to property marketing
• Provide administrative support to others
• Handle administration for lets including referencing and creating tenancy agreements
• Receive customers and visitors to the office as first point of contact
• Handle move-in appointments
• Support Property Management when necessary
• Take responsibility for property compliance

Knowledge, skills, experience

• Ability to multi-task
• Good level of spelling and grammar
• Good communicator, relationship builder
• Ability to overcome objections
• 1 year customer service or front of house experience
• Detail orientated
• Positive can-do attitude, team player
• Strives to improve, accepts feedback

Benefits:

• Competitive salary package
• Comprehensive induction and training programme
• Opportunities for career progression and fast track promotion
• Industry recognised training support
• Professional qualification
• Working from home scheme
• Long service awards
• Sabbatical available (after 10 years service)
• Employee assistance programme
• Internal referral opportunities
• Great work life balance

In the 150 years since we first opened our doors for business as estate agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people.

EA08902