Lettings Assistant

Places for People; Southampton; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme up to 2%

35 days holiday including bank

Healthcare cashback plan

Wellbeing support including EAP

Place Rewards discounts

Training and progression opportunities

Life Assurance and will writing

Job summary

Places for People is seeking a Lettings Assistant to help customers find and move into their new home, delivering a positive and professional experience throughout the lettings journey. You’ll work across a designated area, support relets, and maximise occupancy while ensuring properties meet lettable standards.

You will conduct pre-marketing visits, accompany viewings, handle Right to Rent checks, arrange inventories and meter readings, and collaborate with internal teams to deliver a smooth

Qualifications

• Experience delivering excellent customer service in a customer-facing environment.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Ability to work independently and make decisions in line with policies and procedures.
• Good IT skills, including experience using Microsoft Office applications and digital systems.
• Experience coordinating appointments, inspections, viewings or customer visits.

Responsibilities

• Help customers find and move into their new home, delivering a positive and professional experience throughout the lettings journey.
• Support the relet of vacant properties to maximise occupancy.
• Conduct pre-marketing visits for property advertisements, including photos and floor plans.
• Arrange and carry out accompanied viewings and assist with Right to Rent documentation.
• Ensure properties meet lettable standards and complete inventories and meter readings.
• Collaborate with Lettings, Communities and Empty Homes teams to provide a seamless customer journey.

Skills

Customer service

Organisational skills

Independent working

IT skills

Appointment coordination

Driving licence

Tools

Microsoft Office

Digital systems

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Lettings Assistant, you'll play a key role in helping customers find and move into their new home, delivering a positive and professional experience throughout the lettings journey. Working across a designated area, you'll support the relet of vacant properties, helping to maximise occupancy and create sustainable tenancies.

You will conduct pre-marketing visits to gather information for property advertisements, including photographs and floor plans, while ensuring outgoing customers understand their responsibilities before moving out. You will arrange and carry out accompanied viewings, answering customer questions, checking Right to Rent documentation and helping prospective customers make informed decisions about their new home.

You will also be responsible for ensuring properties meet our lettable standard before tenancy commencement, completing property inventories, capturing photographic evidence, obtaining meter readings and working closely with internal teams to ensure homes are ready to let. Supporting vulnerable customers and collaborating with colleagues across Lettings, Communities and Empty Homes teams, you will help deliver a seamless customer journey from enquiry through to move-in.

This is a fixed term role until 16th April 2027. Ideally, you will be based in the Southampton/Hampshire area, covering a region that spans from Mid Sussex to Cornwall.

Essential criteria

• Experience delivering excellent customer service in a customer-facing environment.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Ability to work independently and make decisions in line with policies and procedures.
• Good IT skills, including experience using Microsoft Office applications and digital systems.
• Experience coordinating appointments, inspections, viewings or customer visits.
• A full driving licence and access to your own vehicle

More about you

You will be proactive, organised and passionate about delivering great customer experiences. You enjoy working with people, building positive relationships and helping customers through important life events such as moving home.

You will be comfortable working independently, managing your own diary and travelling across your area to carry out property visits and viewings. Experience within social housing, lettings, housing management or property services would be beneficial, but just as important is your ability to provide a professional service, solve problems and support customers with empathy and understanding. Experience working with vulnerable customers or within a fast-paced operational environment would be an advantage.

What you will get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you will have access to a package designed to support you at work and beyond. You will receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence