Lettings Assistant

Places for People Living Plus; Hedge End; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension with matched contributions up

Bonus scheme up to 2%

35 days holiday (including bank hols)

Healthcare cashback plan

Wellbeing support

Discounts via Place Rewards

Training and career progression

Recognition programmes

Inclusion and wellbeing focus

Free Places Gyms membership

Life Assurance and will writing

Descripción de la vacante

Places for People Living Plus is seeking a Lettings Assistant to help customers find and move into their new home, delivering a positive and professional experience across the lettings journey in the Southampton/Hampshire area.

You will support relets, conduct pre-marketing visits, accompany viewings, verify Right to Rent, ensure properties meet lettable standards, and coordinate with internal teams to create a seamless move-in for tenants.

Formación

• Experience delivering excellent customer service in a customer-facing environment.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Ability to work independently and make decisions in line with policies and procedures.
• Good IT skills, including experience using Microsoft Office applications and digital systems.
• Experience coordinating appointments, inspections, viewings or customer visits.
• A full driving licence and access to your own vehicle

Responsabilidades

• As a Lettings Assistant, you'll play a key role in helping customers find and move into their new home, delivering a positive and professional experience throughout the lettings journey.
• Working across a designated area, you'll support the relet of vacant properties, helping to maximise occupancy and create sustainable tenancies.
• You’ll conduct pre-marketing visits to gather information for property advertisements, including photographs and floor plans, while ensuring outgoing customers understand their responsibilities before moving out.
• You'll arrange and carry out accompanied viewings, answering customer questions, checking Right to Rent documentation and helping prospective customers make informed decisions about their new home.
• You’ll also be responsible for ensuring properties meet our lettable standard before tenancy commencement, completing property inventories, capturing photographic evidence, obtaining meter readings and working closely with internal teams to ensure homes are ready to let.
• Supporting vulnerable customers and collaborating with colleagues across Lettings, Communities and Empty Homes teams, you'll help deliver a seamless customer journey from enquiry through to move-in.
• This is a fixed term role until 16th April 2027. Ideally, you'll be based in the Southampton/Hampshire area, covering a region that spans from Mid Sussex to Cornwall.

Conocimientos

Customer service

Organisational skills

Independent working

Driving licence

IT skills

Appointment coordination

Herramientas

Microsoft Office

Digital systems

Descripción del empleo

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Lettings Assistant, you'll play a key role in helping customers find and move into their new home, delivering a positive and professional experience throughout the lettings journey. Working across a designated area, you'll support the relet of vacant properties, helping to maximise occupancy and create sustainable tenancies.

You’ll conduct pre-marketing visits to gather information for property advertisements, including photographs and floor plans, while ensuring outgoing customers understand their responsibilities before moving out. You'll arrange and carry out accompanied viewings, answering customer questions, checking Right to Rent documentation and helping prospective customers make informed decisions about their new home.

You’ll also be responsible for ensuring properties meet our lettable standard before tenancy commencement, completing property inventories, capturing photographic evidence, obtaining meter readings and working closely with internal teams to ensure homes are ready to let. Supporting vulnerable customers and collaborating with colleagues across Lettings, Communities and Empty Homes teams, you'll help deliver a seamless customer journey from enquiry through to move-in.

This is a fixed term role until 16th April 2027. Ideally, you'll be based in the Southampton/Hampshire area, covering a region that spans from Mid Sussex to Cornwall.

Essential criteria

• Experience delivering excellent customer service in a customer-facing environment.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Ability to work independently and make decisions in line with policies and procedures.
• Good IT skills, including experience using Microsoft Office applications and digital systems.
• Experience coordinating appointments, inspections, viewings or customer visits.
• A full driving licence and access to your own vehicle

More about you

You’ll be proactive, organised and passionate about delivering great customer experiences. You enjoy working with people, building positive relationships and helping customers through important life events such as moving home.

You’ll be comfortable working independently, managing your own diary and travelling across your area to carry out property visits and viewings. Experience within social housing, lettings, housing management or property services would be beneficial, but just as important is your ability to provide a professional service, solve problems and support customers with empathy and understanding. Experience working with vulnerable customers or within a fast-paced operational environment would be an advantage.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• 35 days holiday (including bank holidays)with the option to buy or sell days
• Healthcare cashback plan foreveryday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training,professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus oninclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financialsecurity for your loved ones, alongside access to will writing services to help you plan for the future with confidence

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.