Lettings Assistant

Rooftop Housing Group; Evesham; On-site; GBP 15,000 - 18,000; Part time

Job summary

Rooftop Housing Group is seeking a proactive Lettings Assistant to join the Lettings Team in Evesham. You will support the lettings journey with strong administrative and customer service skills, ensuring a smooth process from enquiry to tenancy.

The role focuses on maintaining records, handling enquiries, and supporting policy compliance. A part-time arrangement awaits a proactive candidate committed to developing housing qualifications.

Qualifications

• GCSE English and Maths (or equivalent).
• Excellent administration and organisational skills.
• Excellent customer service skills.
• IT literacy, including Microsoft Office.
• Positive attitude and willingness to learn.

Responsibilities

• Provide administrative and customer service support across the lettings process.
• Help ensure homes are let quickly and efficiently while delivering an outstanding customer experience.
• Maintain accurate records and manage enquiries across the tenancy journey.
• Support compliance with policies, procedures and regulatory requirements.
• Collaborate with colleagues to deliver a seamless lettings service.

Skills

Excellent administration and organiser

Excellent customer service

IT literacy

Positive attitude

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Lettings Assistant

£16,352 per annum (based on FTE of £27,254), 22.2 hours per week Monday to Friday

Location: Evesham

Are you highly organised, customer-focused and looking to build a rewarding career in housing? We are looking for a proactive and enthusiastic Lettings Assistant to join our Lettings Team and help us provide excellent services to our customers and communities.

This is an exciting opportunity to play a key role in helping people access quality homes, supporting tenancy changes, minimising void periods, and delivering an efficient and seamless lettings service.

About the Role

As a Lettings Assistant, you will provide vital administrative and customer service support across the lettings process, ensuring homes are let quickly and efficiently while delivering an outstanding customer experience.

Working closely with colleagues across the organisation, you will support customers throughout their tenancy journey, maintain accurate records, manage enquiries, and help ensure compliance with policies, procedures and regulatory requirements.

What we're looking for

• GCSE English and Maths (or equivalent).
• Excellent administration and organisational skills.
• Excellent customer service skills.
• IT literacy, including Microsoft Office.
• Positive attitude and willingness to learn.

Housing experience is welcome but not essential. We will support the right candidate to develop their career, including opportunities to undertake CIH housing qualifications.

Why Join Us?

You'll be joining an organisation that is committed to supporting colleagues, developing talent and making a positive difference to the lives of our customers and communities. We offer opportunities for learning and professional development, including support towards recognised housing qualifications.

Closing date for applications is 9am on 19 November 2026.