Lettings Administrator Apprentice

Hull Business Training Centre Ltd; Hull and East Yorkshire; On-site; GBP 11,000 - 12,000; Part time

Job summary

MRC Estate & Lettings Agents in Hull (HU2) seeks a motivated Lettings Administrator Apprentice to support daily operations in a busy lettings business. You'll gain practical experience in landlord and tenant services while building a foundation for a long-term career in property management.

You'll handle office admin, inspections, viewings, CRM updates, repairs coordination, and customer service, under the guidance of experienced managers.

Qualifications

• Full, valid UK driving licence is required.
• Good communication and customer service skills.
• Strong organisational skills and attention to detail.
• A professional telephone manner.
• Good written communication and basic IT skills.
• Ability to manage tasks, follow instructions and meet deadlines.
• Positive attitude with willingness to learn.
• Able to work independently and as part of a team.

Responsibilities

• Greeting visitors and handling enquiries, providing general admin support.
• Assisting with property inspections, check-outs and inventories.
• Scheduling inspections by contacting tenants via letters and emails.
• Booking viewings and registering prospective tenants on the CRM.
• Coordinating repairs with landlords, tenants and contractors.
• Communicating with utility companies and arranging meter top-ups.
• Recording keys and maintaining accurate key records.
• Liaising with landlords, tenants, contractors and clients on CRM records.
• Maintaining an organized filing system for property documents.
• Procurement of office supplies and supporting lettings team.
• Following health and safety and property regulatory procedures.

Skills

Full UK driving licence

Excellent communication skills

Strong organisational skills

Professional telephone manner

Written communication skills

Able to manage tasks and meet goals

Willingness to learn and proactive

Independent and team player

Job description

Lettings Administrator Apprentice

We are looking for a motivated and reliable Lettings Administrator Apprentice to join MRC Estate & Lettings Agents, a well-established, independent estate and letting agency with over 30 years of experience in the property industry.

As a Lettings Administrator Apprentice, you will become part of a supportive and experienced team that values professionalism, reliability, and excellent customer service. You will gain practical experience in the day-to-day running of a busy lettings business, helping landlords and tenants while building the foundations for a long-term career in the property sector.

Key Responsibilities

• Office Administration: Greeting visitors, answering enquiries, handling telephone calls and emails, and providing general administrative support to managers and directors.
• Property Inspections: Assisting with property inspections, check-outs, and inventories to ensure properties are maintained to the required standards.
• Inspection Scheduling: Arranging property inspections by contacting tenants via letters, emails, and other appropriate communication methods.
• Viewings and Applicants: Booking property viewings, registering prospective tenants on the company's CRM system, and communicating with applicants by telephone and email.
• Repairs and Maintenance: Coordinating repairs by liaising with landlords, tenants, contractors, and other relevant parties to arrange appointments and access to properties.
• Utility Management: Communicating with utility companies regarding vacant property bills and arranging meter top-ups where required.
• Key Management: Recording keys in and out, maintaining accurate key records, and registering new sets of keys on the system.
• Communication and Record Keeping: Liaising professionally with landlords, tenants, contractors, and other clients, ensuring all information is recorded accurately on the company's CRM system.
• Document Management: Maintaining an organised and accurate filing system for property documentation and office records.
• Office Support: Assisting with the procurement of essential office supplies and supporting other lettings team members and internal departments when required.
• Compliance and Health & Safety: Following company procedures and maintaining appropriate health and safety standards, with an understanding of the importance of property legislation and regulatory compliance.
• Additional Duties: Supporting the wider team with other reasonable administrative tasks and completing any training courses required by the company.

Skills & Knowledge

• Must have a full, valid UK driving licence and the ability to drive.
• Good communication and customer service skills.
• Strong organisational skills and attention to detail.
• A professional, friendly, and confident telephone manner.
• Good written communication skills and basic IT skills.
• The ability to manage tasks, follow instructions, and meet deadlines.
• A positive attitude, willingness to learn, and a proactive approach to work.
• The ability to work independently when required and contribute positively to a team.
• A professional approach to appearance, conduct, confidentiality, and customer service.

Key Info

Employer: MRC Estate & Lettings Agents

Location: Hull, HU2

Wage: £8.00 per hour

Job Type: Apprenticeship

Job Category: Business Administrator / Customer Service

About the Employer

MRC Estate & Lettings Agents has built a strong reputation for providing a professional, friendly, and reliable service to landlords, tenants, buyers, and sellers. Specialising in residential lettings, property management, maintenance, and repairs, the team is committed to making the property process as smooth and stress-free as possible. This is an excellent opportunity for someone looking to develop their administrative, customer service, and property management skills while working towards a recognised apprenticeship qualification. Full training and ongoing support will be provided by experienced managers, directors, and the Compliance Manager.

• You will gain:
• A structured apprenticeship with practical, hands-on experience.
• Full training and guidance from experienced property professionals.
• The opportunity to work towards a recognised apprenticeship qualification.
• The chance to develop valuable administrative, communication, and property management skills.
• Exposure to a wide range of activities across residential lettings and property management.
• Ongoing support and opportunities to develop within the property industry.

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