Leisure Operations Manager – Water-Based Parks

The Royal Parks; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Salary

Annual leave

Pension

Private medical

Employee assistance

Learning & development

Cycle to work

Beautiful offices

Job summary

The Royal Parks is seeking an Operations Manager to lead the water-based leisure services across Hyde Park Boat House, Serpentine Lido, Regent's Park Boating Lakes and Greenwich Park Boating Lake. This is a full-time, 8-month fixed-term contract working 36 hours per week, with the goal of delivering a safe, high-quality visitor experience, overseeing booking, staffing and day-to-day operations.

Join a charity that maintains eight Royal Parks and offers a supportive benefits package including

Qualifications

• Supervisory experience in the leisure, hospitality or service industries.
• Experience managing services with high volumes of customers.
• Ability to provide effective management of people and resources.
• Ability to build effective working relationships and foster collaboration.

Responsibilities

• Lead the operational teams for the water-based leisure services.
• Ensure safe, efficient delivery and a positive visitor experience.
• Oversee the customer booking process and respond to service demands.
• Recruit, induct and train seasonal staff to a high standard.
• Act as a key-holder, opening and closing venues.
• Coordinate the deployment of the team.
• Lifeguarding supervision and front-of-house duties.
• Ensure venues and equipment are clean and well-maintained.

Skills

Supervisory experience

Customer service management

People management

Collaboration

Job description

The Royal Parks is seeking an Operations Manager to lead the water-based leisure services across Hyde Park Boat House, Serpentine Lido, Regent's Park Boating Lakes and Greenwich Park Boating Lake. This is a full-time, 8-month fixed-term contract working 36 hours per week, with the goal of delivering a safe, high-quality visitor experience, overseeing booking, staffing and day-to-day operations.

Join a charity that maintains eight Royal Parks and offers a supportive benefits package including