Operations Manager - The Royal Parks

Countryside Classroom; Greater London; Hybrid; GBP 37,000 - 46,000; Full time

Job summary

The Royal Parks in London is seeking an Operations Manager to lead the operational teams for water-based leisure services at Hyde Park Boat House, Serpentine Lido, Regent's Park Boating Lakes and Greenwich Park Boating Lake. You will drive a safe, efficient, and welcoming visitor experience, and oversee guest bookings to ensure smooth operations.

The role requires supervisory experience in leisure or hospitality, the ability to manage large teams and resources, and strong collaboration across

Qualifications

• Supervisory experience in the leisure, hospitality or service industries.
• Ability to manage services with high volumes of customers.
• Ability to manage people and resources effectively.
• Ability to build effective working relationships and foster collaboration.

Responsibilities

• Lead operational teams for water-based leisure services.
• Oversee customer bookings to ensure efficiency and enjoyment.
• Recruit, induct and train large seasonal teams to a high standard.
• Act as key-holder, opening and closing venues and coordinating deployments.
• Perform front-of-house duties, lifeguarding supervision and ensure venues/equipment are well-maintained.

Skills

Supervisory experience

People management

Customer service leadership

Resource management

Job description

Reference: TRP0051
Type: Contract
Location: London, England
Salary: Up to £41403 per annum

The Role

As an Operations Manager, you will lead the operational teams for the water-based leisure services in The Hyde Park Boat House, Serpentine Lido, The Regents Park Boating Lakes and The Greenwich Park Boating Lake.

Managing the delivery of an excellent customer journey and experience, you will ensure our activities are safe and efficient delivered in a positive environment that will leave a lasting impression on our visitors and team.

You will also oversee the customer booking process, ensuring efficiency and enjoyment and responding to service demands, escalating issues when necessary.

You will play a role in the recruiting, inducting and training our large seasonal team to a high standard.

Additionally, you will:

• Act as a key-holder, opening and closing venues
• Co-ordinate the efficient and effective deployment of the team
• Undertake front of house, operational assistant duties and lifeguarding supervision
• Ensure that the venues and equipment are clean and escalat e any disrepair

About You

To be considered as an Operations Manager, you will need:

• Supervisory experience in the leisure, hospitality or service industries
• Experience of managing services with high volumes of customers
• The ability to provide effective management of people and resources
• The ability to build effective working relationships and foster collaboration

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

Safeguarding notice

The Royal Parks is committed to safeguarding andpromoting the welfare of children, youngpeople and adults at risk from harm, and expects all staff and volunteers to share thiscommitment and follow the organisation’s policies and procedures. The Royal Parksprovides an awareness training programme on safeguarding for all staff, and further in-depthtraining for those working with children, young people or adults who may be at risk of harm.