Operations Manager

The Royal Parks; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Salary

Annual leave

Pension

Private medical

Employee assistance

Learning & development

Cycle to work

Beautiful offices

Job summary

The Royal Parks is seeking an Operations Manager to lead the water-based leisure services across Hyde Park Boat House, Serpentine Lido, Regent's Park Boating Lakes and Greenwich Park Boating Lake. This is a full-time, 8-month fixed-term contract working 36 hours per week, with the goal of delivering a safe, high-quality visitor experience, overseeing booking, staffing and day-to-day operations.

Join a charity that maintains eight Royal Parks and offers a supportive benefits package including

Qualifications

• Supervisory experience in the leisure, hospitality or service industries.
• Experience managing services with high volumes of customers.
• Ability to provide effective management of people and resources.
• Ability to build effective working relationships and foster collaboration.

Responsibilities

• Lead the operational teams for the water-based leisure services.
• Ensure safe, efficient delivery and a positive visitor experience.
• Oversee the customer booking process and respond to service demands.
• Recruit, induct and train seasonal staff to a high standard.
• Act as a key-holder, opening and closing venues.
• Coordinate the deployment of the team.
• Lifeguarding supervision and front-of-house duties.
• Ensure venues and equipment are clean and well-maintained.

Skills

Supervisory experience

Customer service management

People management

Collaboration

Job description

Location and Salary

Hyde Park – Hyde Park Boating

Salary: £41,403 per annum, depending on experience

Application Deadline: Thursday, September 17, 2026

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for an Operations Manager, to join us on a full-time, 8-month fixed term contract, working 36 hours per week.

The Benefits

• Salary of £41,403 per annum, depending on experience
• 26 days' annual leave plus public holidays,
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

The Role

As an Operations Manager, you will lead the operational teams for the water-based leisure services in The Hyde Park Boat House, Serpentine Lido, The Regents Park Boating Lakes and The Greenwich Park Boating Lake.

Managing the delivery of an excellent customer journey and experience, you will ensure our activities are safe and efficient delivered in a positive environment that will leave a lasting impression on our visitors and team.

You will also oversee the customer booking process, ensuring efficiency and enjoyment and responding to service demands, escalating issues when necessary.

You will play a role in the recruiting, inducting and training our large seasonal team to a high standard.

Additionally, you will:

• Act as a key-holder, opening and closing venues
• Co-ordinate the efficient and effective deployment of the team
• Undertake front of house, operational assistant duties and lifeguarding supervision
• Ensure that the venues and equipment are clean and elevate any disrepair

About You

To be considered as an Operations Manager, you will need:

• Supervisory experience in the leisure, hospitality or service industries
• Experience of managing services with high volumes of customers
• The ability to provide effective management of people and resources
• The ability to build effective working relationships and foster collaboration

We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

Reasonable adjustments

We’ve included some examples of the kind of adjustments we can make below, so you can see how we’re supporting others. These are just a few of the ways we can help, so please still get in touch even if the following aren’t relevant for you.You can contact usand we’ll be in touch as soon as we can.

• Support with written materials
• Audio assistance
• Adapting settings for mobility issues

Audio assistance: For interviews online all the audio is subtitled and can be automatically captioned.

Adapting settings for mobility issues: For anyone with mobility issues, if you let us know ahead of time, we’ll work to ensure your interview/assessments are held in spaces that are accessible.

If your interview is at one of our properties and an unpaved path might cause you discomfort or difficulties, we’ll aim to provide you with access to a paved path on the property.

If you have any other questions about the interview, please ask us and we’ll do what we can to make an adjustment.

Safeguarding Notice

The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk fromharm, and expects all staff and volunteers to share this commitment and follow the organisation’s policies and procedures. The Royal Parks provides an awareness training programme on Safeguarding for all staff, and further in-depth training for those working with children, young people or adults who may be at risk of harm.

Vacancy Type: Full Time