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Serco Limited; Royal Tunbridge Wells; Sur place; GBP 30 000 - 34 000; Plein temps

Avantages offerts par ce poste

Free gym membership for you and yourim

Free safeguarding training and DBS

Free swimming lessons

6% employer matched pension

Training and development opportunities

Résumé du poste

Leisure Solutions Community Trust in Tunbridge Wells is seeking a Duty Manager to lead the day-to-day operation of the Tunbridge Wells Sports Centre. You will help create a safe, welcoming environment for customers of all ages and support colleagues to deliver high standards of service.

You will manage opening and closing, rotas and programmes, drive sales, oversee health and safety, and lead by example. A lifeguard presence, strong communication and hands-on leadership are essential to keep the

Qualifications

• Proven experience in leisure, hospitality or retail management.
• Lifeguard background with supervisor experience.
• Strong understanding of health and safety practices; able to lead during emergencies.
• Commercial awareness and experience supporting sales or service improvement initiatives.
• Able to organise, prioritise and manage multiple operational demands.
• Excellent communication and interpersonal skills.
• Confident and capable swimmer.
• Valid National Pool Lifeguard Qualification or willingness to work towards it.
• Valid National Pool Plant Operators certificate or willingness to work towards it.

Responsabilités

• Lead on health, safety and quality, ensuring compliance with legislation and safe systems of work.
• Drive commercial performance by supporting sales activity and customer service standards.
• Oversee daily operations, including opening/closing, rotas and programme delivery.
• Monitor facilities and maintain high standards of cleanliness, safety and presentation.
• Lead, coach and develop colleagues to ensure consistent performance.
• Act as a visible leader, building trust with customers and addressing feedback.
• Support Lifeguarding duties as required.

Connaissances

Lifeguard supervisor

Health & safety

Sales & customer engagement

Operations leadership

Communication skills

Swimming ability

NPLQ

NPP certificate

Description du poste

Location: Tunbridge Wells Sports Centre, Tunbridge Wells, TN4 9TX Salary: £29,296.40 plus excellent benefits Schedule: Full time, Permanent

Ready to impact a better future?

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.

What you’ll do as a Duty Manager

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.


• Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.


• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.


• Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.


• Lead, coach and develop colleagues, supporting growth and consistent performance across the team.


• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.


• Support with Lifeguarding duties as required.

Does this sound like you?

• Proven experience in leisure, hospitality or retail management


• Lifeguard background with supervisor experience


• Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.


• Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives.


• Ability to organise, prioritise and manage multiple operational demands effectively.


• Excellent communication and interpersonal skills with the ability to build trust and motivate others.


• A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience.


• Confident and capable swimmer


• Valid National Pool Lifeguard Qualification or willingness to work towards it.


• Valid National Pool Plant Operators certificate or willingness to work towards it.

What we offer

• Free gym membership for you and your immediate family


• Free safeguarding training and DBS checks


• Free swimming lessons and holiday clubs for one child (50% off for additional children)


• 6% employer matched pension contribution


• Training and development opportunities


• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment


• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Proud member of the Disability Confident employer scheme