Receptionist

The Club Company; East Grinstead; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health club access

Group exercise classes

Discounted golf facilities

Wedding Day off (conditions apply)

Job summary

The Club Company is recruiting a friendly and efficient receptionist to welcome members and guests, answer calls, manage registrations, and support front-of-house operations across our clubs. You will handle payments, schedule appointments, and assist with special services while maintaining a tidy, professional reception area.

We expect GCSE qualifications and value prior service-oriented experience. The role covers early starts and varied shifts across a 7-day operation, with a focus on

Qualifications

• GCSE qualification.
• Previous experience in a service-oriented position is desirable.

Responsibilities

• Welcome and assist members and guests in a friendly, professional manner.
• Answer incoming calls and direct them to the appropriate team members.
• Register new members and ensure membership cards are scanned when required.
• Schedule appointments for the administrative team and arrange services for members and guests.
• Handle payments and charges for services and address customer complaints following health and safety policies.
• Perform general front-of-house and office duties to support smooth operations.

Skills

Customer service

Friendly demeanor

Organised

Education

GCSE

Job description

About Us

The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.

Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

We create a feel-good experience through our CARE values:

Caring, we are hosts with heart, helpful and respectful to customers – putting people first.

Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.

Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.

Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

Benefits

As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.
• Bonus holiday days to reward long tenure - because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• STREAM, offering financial flexibility.
• Free parking.
• Uniform provided (role dependent).

The Role

We are looking for a friendly and efficient Receptionist to join our team and provide a welcoming experience for all members and guests. You will be the first point of contact for anyone visiting the Club, greeting customers in a polite and professional manner and ensuring the reception area is always tidy and well-presented. In this role, you will answer incoming calls, direct them to the appropriate team members, and take messages as needed. You will also assist with the registration of members, ensuring they are properly signed in or their membership cards are swiped. Additionally, you will schedule appointments for the administrative team and assist with arranging special services for members and guests when required. You will handle payments and charges for services, address any customer complaints, and ensure that all health and safety policies are followed. You will also perform general office duties and contribute to the smooth running of the front of house operations. If you are organised, customer-focused and take pride in presenting a professional and welcoming environment, we would love to have you as part of our team.

Experience & Skills Required

• GCSE qualification.
• Previous experience in service-oriented position desirable.

Schedule

• We operate a 7-days a week business, between 0600 to 2300
• Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays
• Evening availability for functions (until 0200)

Embracing You

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!