Leisure Club Manager – Wellness & Member Experience

Audley Villages; Audley; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Company pension

28 days' holiday

Staff discounts on food and drinks

Staff rates on guest suites

Training through Audley Academy

Learning & development opportunities

Employee discount portal

Healthcare plan

Refer a Friend bonus

Free uniform

Job summary

Audley Villages is seeking a qualified Leisure Club Manager to lead a premium Leisure Club within one of our luxury retirement villages. You will design engaging fitness programmes, tailor plans for members, manage memberships and drive commercial performance while upholding exceptional service standards.

We seek a people person with a passion for health and wellbeing, strong communication skills and the ability to build lasting relationships with owners and guests.

Qualifications

• Level 3 Personal Training qualification is essential.
• Experience in leisure/health/fitness or wellbeing environments.
• Passion for helping people achieve health and fitness goals.
• Person-centred approach with ability to tailor programmes to needs.
• Excellent communication and listening skills.
• Strong customer service skills and confidence to build relationships.
• Commercial awareness and ability to understand membership and sales performance.
• Collaborative work across the village team.

Responsibilities

• Manage day-to-day operation of the Leisure Club, ensuring safety, welcoming environment and readiness for use.
• Develop a varied and engaging fitness class programme tailored to members.
• Create personalised fitness plans and support members to achieve health goals.
• Build relationships with owners and external members and provide high levels of service.
• Monitor safety and condition of equipment, pools and facilities.
• Maintain cleanliness, hygiene and presentation standards.
• Manage memberships, registrations, renewals and enquiries.
• Monitor activity and sales, identify opportunities to retain/grow membership.
• Oversee Leisure Club budget, purchasing and stock control.
• Coordinate external fitness instructors/trainers when required.
• Respond to complaints and emergencies, including administering first aid when needed.
• Collaborate with village team to deliver exceptional experiences for owners/guests.
• Develop commercial action plans and report performance to General Manager and leadership team.

Skills

Communication

Customer service

Fitness program development

Leadership

Adaptability

Education

Level 3 Personal Training qualification

Job description

Audley Villages is seeking a qualified Leisure Club Manager to lead a premium Leisure Club within one of our luxury retirement villages. You will design engaging fitness programmes, tailor plans for members, manage memberships and drive commercial performance while upholding exceptional service standards.

We seek a people person with a passion for health and wellbeing, strong communication skills and the ability to build lasting relationships with owners and guests.