Village Life Experience Lead

Audley Villages; Stokenchurch; On-site; GBP 45,000 - 55,000; Full time

Job summary

Audley Villages is seeking a Wellbeing & Lifestyle Manager to shape the village-life experience for prospects, new owners and existing owners across our regional portfolio. You will partner with Sales, Leisure and Hospitality to deliver a warm, personalised journey from first contact through move‑in and ongoing engagement.

You’ll lead the lifestyle and community programme, coordinate events and build meaningful relationships with owners. Strong leadership and CRM proficiency are essential.

Qualifications

• Experience in care, hospitality, lifestyle, or customer engagement preferred.
• Strong leadership and ability to work across teams.
• Confident in using CRM systems and digital platforms.
• Excellent relationship-building and communication skills.

Responsibilities

• Lead experience-led visits and tours for prospects.
• Own the owner experience from move-in to ongoing engagement.
• Create and coordinate the monthly lifestyle calendar.
• Coordinate with Sales, Leisure, Hospitality to deliver consistent experiences.
• Monitor new owners' settling-in and provide introductions.

Skills

Leadership

Customer experience

Relationship building

Project coordination

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Digital platforms

Job description

Audley Villages is seeking a Wellbeing & Lifestyle Manager to shape the village-life experience for prospects, new owners and existing owners across our regional portfolio. You will partner with Sales, Leisure and Hospitality to deliver a warm, personalised journey from first contact through move‑in and ongoing engagement.

You’ll lead the lifestyle and community programme, coordinate events and build meaningful relationships with owners. Strong leadership and CRM proficiency are essential.