Wellbeing & Lifestyle Experience Lead

Audley Villages; Ascot; On-site; GBP 47,000 - 63,000; Full time

Job summary

Audley Villages is seeking a Wellbeing & Lifestyle Manager to own the day-to-day lifestyle and customer experience for prospects and owners across our villages. You will work with Sales, Operations, Leisure, Housekeeping and other teams to create a joined-up, personal customer experience.

The role covers multiple Audley villages with travel across the portfolio, reporting to the General Manager and shaping the lifestyle programme for our owners.

Qualifications

• Experience in wellbeing, lifestyle or customer experience for older people.
• Background in care or hospitality is advantageous.
• Strong relationship building and cross-team coordination capabilities.

Responsibilities

• Lead experience-led visits and tours for prospects and owners.
• Own the new owner experience from move-in to ongoing engagement.
• Develop and coordinate the monthly lifestyle calendar with activities.
• Coordinate cross-team delivery of lifestyle, wellbeing and community experiences.

Skills

Leadership

Customer experience

Wellbeing program design

CRM systems

Event coordination

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Audley Villages is seeking a Wellbeing & Lifestyle Manager to own the day-to-day lifestyle and customer experience for prospects and owners across our villages. You will work with Sales, Operations, Leisure, Housekeeping and other teams to create a joined-up, personal customer experience.

The role covers multiple Audley villages with travel across the portfolio, reporting to the General Manager and shaping the lifestyle programme for our owners.