Leisure Club Host: Safe, Welcoming & Engaging Experience

Kew Green Hotels; Bromsgrove; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays and retailers

Free gym, pools and leisure facilities

Wellbeing support access 24/7

Job summary

Kew Green Hotels is seeking a proactive Leisure Assistant to support the day-to-day running of the Leisure Club at our Bromsgrove property. You will help create a welcoming, safe, and engaging environment for members and guests, delivering high-quality service and promoting active participation.

The role involves inductions, fitness programming, safety checks, and assisting with membership growth and retail opportunities, all while upholding health and hygiene standards.

Qualifications

• Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• A proactive, positive and can-do attitude.
• The ability to work effectively as part of a team.
• Good attention to detail, particularly around safety and cleanliness.
• Flexibility to work in a fast-paced environment.
• A genuine passion for health, fitness and guest wellbeing.
• Recognised Pool Responder and First Aid certificates are an advantage.

Responsibilities

• Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
• Ensuring all areas of the club are clean, tidy and welcoming at all times.
• Completing daily and weekly safety checks in line with company standards.
• Monitoring use of facilities to ensure safe operation and adherence to club rules.
• Supporting membership growth through engagement, retention and local initiatives.
• Carrying out stock control and supporting retail or secondary revenue opportunities.
• Following all health, safety and hygiene procedures, including pool safety and emergency protocols.

Skills

Customer service

Communication

Teamwork

Attention to detail

Flexible/Adaptable

First Aid (advantage)

Job description

Kew Green Hotels is seeking a proactive Leisure Assistant to support the day-to-day running of the Leisure Club at our Bromsgrove property. You will help create a welcoming, safe, and engaging environment for members and guests, delivering high-quality service and promoting active participation.

The role involves inductions, fitness programming, safety checks, and assisting with membership growth and retail opportunities, all while upholding health and hygiene standards.