Leisure Club Supervisor

Kew Green Hotels; Lancaster; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym/pool access for staff

Wellbeing support 24/7

Job summary

Kew Green Hotels in the United Kingdom is seeking a proactive Leisure Club Supervisor to lead a team and deliver a safe, engaging guest experience across our leisure facilities.

You will manage day-to-day operations, support inductions and group exercise programmes, maintain high standards of cleanliness and safety, and help drive membership and revenue growth through excellent service.

Qualifications

• Experience in a leisure, fitness or hospitality supervisory role.
• Strong leadership, coaching and people management skills.
• Excellent customer service with focus on member and guest experience.
• Proactive, organised and able to manage multiple priorities.

Responsibilities

• Lead leisure team to deliver safe, engaging guest experiences.
• Oversee inductions and support group exercise programmes.
• Ensure cleanliness, safety and high presentation standards.
• Monitor health & safety checks and report KPIs on membership and revenue.
• Support marketing initiatives to drive memberships and secondary revenue.
• Coach Leisure Assistants to build a strong team.

Skills

Team leadership

Customer service

Health & safety awareness

First Aid

Coaching

Job description

This role is all about delivering a safe, engaging and commercially successful leisure experience while leading a team to be at their best.

You’ll work closely with the Leisure Club Manager, helping to lead the team, maintain high standards and ensure every member and guest has a positive, welcoming experience.

You’ll play a key role in balancing service, safety and commercial performance, while developing your leadership capability in a fast-paced environment.

About the Role

You’ll support the management of the leisure club, ensuring it operates efficiently, safely and delivers a high-quality experience for all users.

Key responsibilities include:

• Acting as the point of contact in the absence of the Leisure Club Manager, ensuring smooth day-to-day operations.
• Supervising the leisure team, providing guidance, support and feedback to maintain high standards.
• Conducting member inductions and supporting group exercise programmes aligned to member needs.
• Ensuring the club is clean, safe and presented to a high standard at all times.
• Completing and overseeing daily, weekly and monthly health & safety checks.
• Supporting achievement of club KPIs including membership growth, retention and revenue targets.
• Managing cash handling processes, stock control and reporting in line with company procedures.
• Supporting marketing initiatives to drive new memberships and secondary revenue streams.
• Ensuring full compliance with health, safety, hygiene and pool plant standards.
• Supporting training, coaching and development of Leisure Assistants to build a strong team.

About You

You’re a natural team leader with a passion for delivering excellent service and creating a positive environment for both members and colleagues.

We’re looking for someone who brings:

• Experience in a leisure, fitness or hospitality supervisory role.
• Strong leadership and coaching skills, with the ability to motivate and develop a team.
• Excellent customer service skills and the ability to build relationships with members and guests.
• Proactive and organised, able to manage multiple priorities.
• Commercial awareness, with an understanding of membership growth and revenue drivers.
• A calm and professional approach in a fast-paced environment.
• A commitment to health, safety and compliance standards.
• A positive, can-do attitude and a passion for the leisure industry.
• A First Aid qualification and a recognised fitness or leisure qualification (Level 2 or above).

What’s in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.