Leisure Club Experience Lead - Free Gym Access & Growth

Holiday Inn Birmingham Bromsgrove; Bromsgrove; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays

Free gym & pools

Wellbeing support 24/7

Job summary

Kew Green Hotels in the UK is seeking an enthusiastic Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back.

You’ll assist with inductions, fitness programmes, safety checks, and membership growth, while maintaining high standards and a welcoming environment. Experience in customer-facing roles is important.

Qualifications

• Experience in a customer-facing role within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• Proactive, positive and can-do attitude.
• Ability to work effectively as part of a team.
• Good attention to detail around safety and cleanliness.
• Flexibility to work in a fast-paced environment.
• Passion for health, fitness and guest wellbeing.
• Pool Responder and First Aid certificates are an advantage.

Responsibilities

• Support the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conduct member inductions and fitness programmes to promote safe use of facilities.
• Ensure club areas are clean, tidy and welcoming at all times.
• Complete daily and weekly safety checks in line with standards.
• Monitor facility usage for safe operation and adherence to rules.
• Support membership growth through engagement and local initiatives.
• Carry out stock control and support retail opportunities.
• Follow health, safety and hygiene procedures, including pool safety and emergency protocols.

Skills

Customer-facing experience

Strong communication

Team player

Attention to detail

Flexibility

Health & Safety awareness

Job description

Kew Green Hotels in the UK is seeking an enthusiastic Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back.

You’ll assist with inductions, fitness programmes, safety checks, and membership growth, while maintaining high standards and a welcoming environment. Experience in customer-facing roles is important.