Leisure Club Assistant — Engaging, Safe Member Experience

Holiday Inn; Norwich; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Career development funded

Gym & leisure facilities free

Hotel discounts

Wellbeing support

Job summary

Kew Green Hotels is seeking a proactive Leisure Assistant to support the day-to-day running of our Leisure Club in Norwich. You’ll help deliver a safe, clean and engaging member experience, while assisting with inductions and fitness programmes to promote wellbeing.

Reporting to the Leisure Club Manager, you’ll join a friendly team and contribute to member engagement, retention and local initiatives while maintaining high standards of safety and cleanliness throughout the club.

Qualifications

• Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• Proactive, positive and can-do attitude.
• Ability to work effectively as part of a team.
• Good attention to detail, particularly around safety and cleanliness.
• Flexibility to work in a fast-paced environment.
• Genuine passion for health, fitness and guest wellbeing.
• Recognised Pool Responder and First Aid certificates are advantageous.

Responsibilities

• Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
• Ensuring all areas of the club are clean, tidy and welcoming at all times.
• Completing daily and weekly safety checks in line with company standards.
• Monitoring use of facilities to ensure safe operation and adherence to club rules.
• Supporting membership growth through engagement, retention and local initiatives.
• Carrying out stock control and supporting retail or secondary revenue opportunities.
• Following all health, safety and hygiene procedures, including pool safety and emergency protocols.

Skills

Customer service

Communication

Teamwork

Safety awareness

Flexible

Fitness passion

Job description

Kew Green Hotels is seeking a proactive Leisure Assistant to support the day-to-day running of our Leisure Club in Norwich. You’ll help deliver a safe, clean and engaging member experience, while assisting with inductions and fitness programmes to promote wellbeing.

Reporting to the Leisure Club Manager, you’ll join a friendly team and contribute to member engagement, retention and local initiatives while maintaining high standards of safety and cleanliness throughout the club.