Leisure Club Experience & Safety Assistant

Kew Green Hotels; Ipswich; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Apprenticeships

Development programme

Hotel discounts

Gym access

Wellbeing support

Job summary

Kew Green Hotels is seeking a proactive Leisure Assistant to support the day-to-day running of our Leisure Club in Ipswich. You will help deliver a high-quality leisure experience, ensuring safety, service and standards are maintained, and contribute to member growth and a welcoming atmosphere.

Reporting to the Leisure Club Manager, you will be part of a team focused on exceptional guest wellbeing, clean facilities, and proactive health and safety practices.

Qualifications

• Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• Proactive, positive and can-do attitude.
• Ability to work effectively as part of a team.
• Good attention to detail, particularly around safety and cleanliness.
• Flexibility to work in a fast-paced environment.
• A genuine passion for health, fitness and guest wellbeing.
• Recognised Pool Responder and First Aid certificates are an advantage.

Responsibilities

• Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
• Ensuring all areas of the club are clean, tidy and welcoming at all times.
• Completing daily and weekly safety checks in line with company standards.
• Monitoring use of facilities to ensure safe operation and adherence to club rules.
• Supporting membership growth through engagement, retention and local initiatives.
• Carrying out stock control and supporting retail or secondary revenue opportunities.
• Following all health, safety and hygiene procedures, including pool safety and emergency protocols.

Skills

Customer-facing experience

Strong communication

Team player

Safety-conscious

Flexible in fast-paced env

Health & fitness passion

Job description

Kew Green Hotels is seeking a proactive Leisure Assistant to support the day-to-day running of our Leisure Club in Ipswich. You will help deliver a high-quality leisure experience, ensuring safety, service and standards are maintained, and contribute to member growth and a welcoming atmosphere.

Reporting to the Leisure Club Manager, you will be part of a team focused on exceptional guest wellbeing, clean facilities, and proactive health and safety practices.