Leisure Club Host — Guest Experience & Bookings

The Best Western Plus Windmill Village Hotel, Golf Club & Spa; Coventry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free onsite parking

Free gym membership

Discounted food & beverage

Discounted stays within the group

Job summary

The Best Western Plus Windmill Village Hotel, Golf Club & Spa is seeking a proactive Leisure Club Assistant to deliver outstanding hospitality within our leisure, golf and spa facilities. You will focus on guest satisfaction and driving revenue through service excellence and upselling.

Join our friendly team and help manage reception, bookings, memberships and retail, while upholding high standards of safety, cleanliness and guest care.

Qualifications

• A passion for golf.
• Self-motivated and enthusiastic.
• Previous experience in a guest-facing role.
• Engaging and inspiring when interacting with guests.
• Well organised and structured in your approach.
• Confident personality with good presence and multitasking ability.

Responsibilities

• Welcome and acknowledge all guests, promoting a fun, relaxing atmosphere.
• Ensure reception is efficiently run with focus on guest care and satisfaction.
• Supervise and ensure safety of guests and members per procedures.
• Maintain golf diary and input bookings promptly.
• Handle enquiries and bookings, maximise sales revenue for club profitability.
• Keep the club clean and well-presented at all times.
• Schedule golf tee times and spa treatments as requested.
• Take orders, dispense drinks and serve at tables when needed.
• Promote and sell golf and leisure shop merchandise.
• Sell and process club memberships and promote services.
• Promote facilities to meet forecasted membership targets.
• Observe activity and manage poolside coverage during shifts.

Skills

Golf passion

Self-motivated

Guest-facing experience

Job description

The Best Western Plus Windmill Village Hotel, Golf Club & Spa is seeking a proactive Leisure Club Assistant to deliver outstanding hospitality within our leisure, golf and spa facilities. You will focus on guest satisfaction and driving revenue through service excellence and upselling.

Join our friendly team and help manage reception, bookings, memberships and retail, while upholding high standards of safety, cleanliness and guest care.