Leisure Club Experience Lead

Kew Green Hotels; Bromsgrove; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on stays

Free gym and leisure facilities

Wellbeing support 24/7

Job summary

Kew Green Hotels is seeking a customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll help create a safe, welcoming and vibrant member experience while upholding high standards of service and facilities.

Reporting to the Leisure Club Manager, you’ll conduct inductions, assist with fitness programmes, monitor safety, and contribute to member engagement and growth. The role is based on site at our Bromsgrove hotel.

Qualifications

• Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• Proactive, positive and can-do attitude.
• Ability to work effectively as part of a team.
• Good attention to detail, particularly around safety and cleanliness.
• Flexibility to work in a fast-paced environment.
• A genuine passion for health, fitness and guest wellbeing.
• Recognised Pool Responder and First Aid certificates are an advantage.

Responsibilities

• Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
• Ensuring all areas of the club are clean, tidy and welcoming at all times.
• Completing daily and weekly safety checks in line with company standards.
• Monitoring use of facilities to ensure safe operation and adherence to club rules.
• Supporting membership growth through engagement, retention and local initiatives.
• Carrying out stock control and supporting retail or secondary revenue opportunities.
• Following all health, safety and hygiene procedures, including pool safety and emergency protocols.

Skills

Customer-facing experience

Communication skills

Teamwork

Attention to detail

Flexible / adaptable

Health & fitness interest

First Aid / Pool Responder

Job description

Kew Green Hotels is seeking a customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll help create a safe, welcoming and vibrant member experience while upholding high standards of service and facilities.

Reporting to the Leisure Club Manager, you’ll conduct inductions, assist with fitness programmes, monitor safety, and contribute to member engagement and growth. The role is based on site at our Bromsgrove hotel.