Leisure Club Experience Associate

Holiday Inn Portsmouth; Portsmouth; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Funded apprenticeships

Discounts on hotel stays and retailers

Free gym access

Job summary

Kew Green Hotels’ Leisure Club in Portsmouth is seeking an enthusiastic Leisure Assistant to support day-to-day operations, ensuring the club is clean, safe and engaging for members and guests. You’ll deliver a high-quality leisure experience, run inductions and fitness programmes, maintain safety standards, and help grow membership through friendly service and local initiatives.

Join a welcoming team with funded apprenticeships, gym access, discounts, and wellbeing support, with adjustments

Qualifications

• Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• Proactive, positive attitude and ability to work as part of a team.
• Good attention to detail around safety and cleanliness.

Responsibilities

• Support the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conduct member inductions and fitness programmes to promote safe and effective use of facilities.
• Ensure all areas of the club are clean, tidy and welcoming at all times.
• Complete daily and weekly safety checks in line with company standards.
• Monitor use of facilities to ensure safe operation and adherence to club rules.
• Support membership growth through engagement, retention and local initiatives.
• Carry out stock control and support retail or secondary revenue opportunities.
• Follow all health, safety and hygiene procedures, including pool safety and emergency protocols.

Skills

Customer-facing experience

Communication skills

Teamwork

Health & Safety awareness

Job description

Kew Green Hotels’ Leisure Club in Portsmouth is seeking an enthusiastic Leisure Assistant to support day-to-day operations, ensuring the club is clean, safe and engaging for members and guests. You’ll deliver a high-quality leisure experience, run inductions and fitness programmes, maintain safety standards, and help grow membership through friendly service and local initiatives.

Join a welcoming team with funded apprenticeships, gym access, discounts, and wellbeing support, with adjustments