Leisure Centre Operations Leader

Birmingham Community Leisure Trust; Birmingham; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Free gym membership for you and your /

Free DBS checks

Free swimming lessons

21 days' holiday plus bank holidays

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Retail discounts

Job summary

Birmingham Community Leisure Trust is seeking a Leisure Operations Manager to lead the day-to-day operation of a busy leisure facility at Northfield Leisure Centre, Birmingham. You will ensure a safe, warm, and welcoming environment for all users while helping deliver commercial growth and high service standards.

The role requires strong leadership, a proactive health and safety mindset, and the ability to analyse performance data to drive continuous improvement.

Qualifications

• Experience in facilities management or a similar operational leadership role.

Responsibilities

• Lead and manage the day-to-day operation of the facility to ensure safety, cleanliness and welcoming environment.
• Support the General Manager in delivering commercial growth, performance targets and operational efficiency.
• Build and maintain a strong health and safety culture and ensure compliance with legislation and policies.
• Lead, motivate and develop Duty Manager teams to enable personal growth and high performance.
• Use data and KPIs to monitor performance and drive improvements.
• Develop relationships with customers, stakeholders and the community to support service excellence.

Skills

Leadership

Facilities management

Health and safety

Data analysis

Customer service

Job description

Birmingham Community Leisure Trust is seeking a Leisure Operations Manager to lead the day-to-day operation of a busy leisure facility at Northfield Leisure Centre, Birmingham. You will ensure a safe, warm, and welcoming environment for all users while helping deliver commercial growth and high service standards.

The role requires strong leadership, a proactive health and safety mindset, and the ability to analyse performance data to drive continuous improvement.