Leisure Centre Operations Lead

Places for People; Royal Borough of Kingston upon Thames; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Real Living Wage

Pension 7%

Bonus scheme 2%

Buy/sell annual leave

Healthcare cashback

Wellbeing support

Wellbeing hub access

Employee discounts

Training & progression

Recognition programs

Inclusion & wellbeing

Free gym membership

Life Assurance

Job summary

Places Leisure at Kingston Leisure Centre, part of Places for People, invites an Operations Manager to lead daily operations and a multi-faceted team. You will supervise Duty Managers, ensure safety, drive service quality, and support recruitment and staff development in a dynamic seven-days-a-week leisure facility.

You will report to the General Manager, deputise when needed, and balance customer experience with efficient operations while maintaining high standards across the centre.

Qualifications

• Experience managing or supervising operational teams in leisure, hospitality or customer-facing environments.
• Pool Plant Operators Certificate is required or preferred.
• Experience supporting recruitment or people management activities is desirable.

Responsibilities

• Support the General Manager in day-to-day operations of the leisure centre.
• Lead and develop the Operations Team, including Duty Managers.
• Ensure high operational standards and a safe, welcoming environment for customers and colleagues.

Skills

Operational leadership

Customer-facing experience

Staff scheduling

Education

Pool Plant Operators Certificate

Job description

Places Leisure at Kingston Leisure Centre, part of Places for People, invites an Operations Manager to lead daily operations and a multi-faceted team. You will supervise Duty Managers, ensure safety, drive service quality, and support recruitment and staff development in a dynamic seven-days-a-week leisure facility.

You will report to the General Manager, deputise when needed, and balance customer experience with efficient operations while maintaining high standards across the centre.