Leisure Centre GM: Lead People, Performance & Community

Leisure (Operations); England; On-site; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Real Living Wage

Pension with matched contributions

Bonus scheme

Annual leave options

Healthcare cashback

Wellbeing support

Place Rewards discounts

Training & progression

Recognition programmes

Inclusion & wellbeing focus

Free gym membership

Life Assurance & will services

Job summary

Places Leisure is seeking a General Manager to lead a busy leisure centre and take overall responsibility for financial, commercial and operational performance. You will empower the site leadership team to deliver an outstanding customer experience, meet membership and revenue targets and maintain high standards of operation.

You will develop people, use performance data to guide decisions and build relationships with clients, community groups and health partners to create an accessible

Qualifications

• Proven ability to lead a multidisciplinary operational team.
• Experience delivering financial and commercial objectives for a site or budget.
• Track record of improving customer service, membership or retention in a service-led setting.

Responsibilities

• Lead the leisure centre and its site leadership team to deliver outstanding customer experience.
• Achieve membership and revenue targets while maintaining high operational standards.
• Use performance data to guide decisions and build relationships with clients and partners.
• Foster an inclusive environment and develop colleagues to perform at their best.

Skills

Leadership

Budget management

Customer service

Stakeholder management

Performance analysis

Team development

Job description

Places Leisure is seeking a General Manager to lead a busy leisure centre and take overall responsibility for financial, commercial and operational performance. You will empower the site leadership team to deliver an outstanding customer experience, meet membership and revenue targets and maintain high standards of operation.

You will develop people, use performance data to guide decisions and build relationships with clients, community groups and health partners to create an accessible