Leisure Centre Duty Manager – Lead Team & Drive Membership (NPLQ)

Places Leisure Group; Marlow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health membership

Bonus scheme

Flexible working

Extra annual leave

Pension plan

Healthcare cashback

Discounts on activities

Staff discounts

Job summary

Places Leisure Group in Marlow, United Kingdom, seeks a Duty Manager to oversee day-to-day operations, lead a large team and ensure excellent customer service. You will recruit, train staff and manage shifts including evenings, weekends and public holidays, driving membership growth and reporting to senior management.

The ideal candidate holds an NPLQ qualification, has strong leadership and customer service skills, and can take responsibility to lead a team in a busy leisure centre.

Qualifications

• Experience in supervisory/management capacity within a leisure facility is desirable.
• NPLQ qualification is essential.
• Excellent customer service and leadership skills.

Responsibilities

• Manage, recruit and train staff.
• Address customer concerns and ensure service excellence.
• Drive membership growth and engagement.
• Prepare reports and attend meetings.
• Lead day-to-day operations of the centre.

Skills

Leadership

Staff management

Customer service

Supervisory experience

Education

NPLQ qualification

Job description

Places Leisure Group in Marlow, United Kingdom, seeks a Duty Manager to oversee day-to-day operations, lead a large team and ensure excellent customer service. You will recruit, train staff and manage shifts including evenings, weekends and public holidays, driving membership growth and reporting to senior management.

The ideal candidate holds an NPLQ qualification, has strong leadership and customer service skills, and can take responsibility to lead a team in a busy leisure centre.