Duty Manager

Southwark Council; Greater London; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Staff Benefits

Job summary

Southwark Council’s Leisure division is seeking a Duty Manager for the Leisure Centre to oversee on-duty operations, ensure customer care, and maintain safe activity delivery.

You will lead on-duty teams, manage incidents, and ensure compliance with health and safety standards and council procedures. Shift work includes early mornings, evenings and weekends.

Qualifications

• Experience in supervising teams in leisure or service industries.
• Ability to remain calm under pressure and deliver excellent customer service.
• Shift-based work including early mornings, evenings and weekends.

Responsibilities

• Take full responsibility for operation of the leisure centre when on duty, including security and opening/closing procedures.
• Lead and manage centre teams on duty to ensure presentation and service delivery.
• Ensure compliance with health & safety and council policies.
• Manage incidents and lead responses to emergencies.

Skills

Customer service

Verbal communication

Numerical skills

Written skills

Education

National Pool Lifeguard Qualification (NPLQ)

Pool Plant Operators Certificate

Job description

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit ourStaff Benefits page.

What You'll Be Doing

Southwark Leisure is looking for a Duty Manager to join our team at Leisure Centre. Working as part of the Management Team, you will manage all aspects of operating the centre when on duty, ensuring high standard of customer care and safe operation of all activities.

• Taking full responsibility for operation of the facility including acting as keyholder, security when opening/closing facility, and implementation of all Normal and Emergency Operating Procedures
• Leading and managing the centre teams on duty, ensuring that high levels of centre presentation and service delivery are achieved at all times
• Ensuring the centre operates in line with H&S and legislative requirements, and Council Policy and Procedures.
• Manage any incidents arising, taking the lead in response to an emergency situation

What We're Looking For

Duty Managers need to be responsible and calm under pressure. You will have a friendly, approachable manner, excellent verbal communication skills, good numerical and written skills and be committed to delivering excellent customer service to our customers. Ideally, you will have supervisory experience in the leisure & hospitality or service industries and a good knowledge of the day-to-day running of a busy Leisure Centre.

• Ideally, you'll have your National Pool Lifeguard Qualification (NPLQ) and Pool Plant Operators Certificate, but if not free training can be provided subject to passing a swim test
• The hours of work will be shift based, requiring early morning, evening and weekend working
• DBS required

Additional Information

Advert Closing Date: 30th September 2026

Interview Date: 07 October 2026

We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Salary Range (Full time equivalent) £35,373 - £41,637