Leisure Centre Customer Assistant – Welcoming Service & Admin

Liverpool City Council; Liverpool; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days holiday

Flexibility First working

Local Government Pension Scheme

Progression and training

Health and Wellbeing

Cycle to Work

Travel Pass Scheme

Salary sacrifice car lease

Family friendly policies

Discounted Gym Memberships

Employee Volunteering Scheme

Job summary

Liverpool City Council is recruiting a Customer Assistant to join Lifestyles across leisure centres in Liverpool City Centre. You will be at the heart of delivering welcoming, high-quality customer service and helping residents engage with health, wellbeing and community services.

The role offers a 35-hour working week within fixed-term arrangements aimed at stabilising the workforce, and the council supports agile working, training and wide-reaching employee benefits.

Qualifications

• Customer service experience is desirable.
• Strong communication skills and a proactive approach.
• Commitment to public service and helping communities.

Responsibilities

• Be the first point of contact, delivering a warm, welcoming customer experience.
• Handle enquiries, bookings, memberships and payments accurately using digital systems.
• Support day-to-day leisure centre operations, including reception and administration.
• Act as an ambassador for Lifestyles and promote health, wellbeing and community services.

Job description

Liverpool City Council is recruiting a Customer Assistant to join Lifestyles across leisure centres in Liverpool City Centre. You will be at the heart of delivering welcoming, high-quality customer service and helping residents engage with health, wellbeing and community services.

The role offers a 35-hour working week within fixed-term arrangements aimed at stabilising the workforce, and the council supports agile working, training and wide-reaching employee benefits.