Customer Service Officer (Hubs) x 4

Liverpool City Region Combined Authority; Liverpool; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension Scheme

29 days holiday

All-Zone Metro travel card

Employee Assistance Programme

Bike to Work

Professional development opportunities

Job summary

Liverpool City Region Combined Authority invites applications for roles based in its bus stations and travel centres across the Merseyside area. The positions are on-site, with shifts covering early mornings and weekends.

You will handle inquiries, assist passengers, and support contractors and partners in a high-visibility public environment. The role requires strong customer service, numeracy, and communication skills, with a focus on safety and inclusivity.

Qualifications

• Experience in customer-focused operational environments.
• Strong numeracy and literacy.
• Excellent communication and interpersonal skills.
• Able to work in a team and independently.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Deliver an excellent standard of customer service at all times.
• Be part of a high performing team.
• Effectively and accurately communicate information to customers and colleagues.
• Deliver continuous improvement in services; ensure services and workplace are open and accessible to all.
• Contribute to a sustainable environment.

Skills

Cash handling

Ticket sales

Numeracy

Literacy

Communication

Health & Safety

IT skills

Job description

To help make Liverpool City region the best place to grow up, grow a family, and grow a business – where no-one is left behind

• Employer: Liverpool City Region Combined Authority
• Salary: £33,470 - £35,369 Plus Shift, Conditions and Weekend Allowance
• Location: Various- Bus and Travel Centres
• Contract: Permanent
• Hours: 35 hours per week.
• DBS Check: No
• Closing Date: 11/09/2026 at 23:59
• Reference: PL/26/343304

We have an exciting opportunity to join us here at the Liverpool City Region Combined Authority working in our bus stations and travel centres.

We are looking for resilient people who demonstrate enthusiasm to deal with the different types of enquiries we receive every day. You will have a passion for delivering outstanding customer service.

We have Full Time and Part Time posts available.

Full Time Hours

35hrs per week, Monday to Sunday inclusive, shift work, including Bank Holidays. Various work patterns, typically covering 06.45 to 20.15, however times may vary depending upon operational demand.

Locations

This role is on site. The posts will initially be based at one of our Bus Station sites and due to the nature of the role you will be required to work at any Bus Station location across the Merseyside area as and when required. Our sites include Bus Stations and Travel Centres in Liverpool, Birkenhead, Bootle, Huyton and St Helens.

About the role

The roles involves providing a professional, skilled and visible services to passengers, contractors and partners within the Merseytravel Bus Station and Travel Centre environment, in one of six Bus Station and Travel Centre locations across the Merseyside area.

Duties can be at different locations during the same shift so you need to use the public transport system/drive between locations.

This role is one of high visibility foot patrol in bus stations ensuring that services are efficiently and safely delivered to passengers and bus operators along with duties in the Travel Centre.

The role involves working both indoors and outdoors within our community.

Key role and responsibilities

• Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfaction
• You will be part of a high performing team
• Effectively and accurately communicate information to customers and colleagues
• Deliver continuous improvement in servicesEnsure services and workplace are open and accessible to all members of the community
• Contribute to a sustainable environment

About the person

You will have proven experience in customer focussed operational environment as well as demonstrating strong customer focus, putting customers at the heart of everything.

You will have experience of cash handling and/or ticket sales as well an excellent standard of numeracy and literacy.

You will have excellent communication and interpersonal skills and be able to work on your own and as a team.

You will have experience and understanding of Health and Safety.

You will have environmental awareness and the ability to demonstrate our core values, including a commitment to Equality, Diversity, and Inclusion.

You will be competent and proficient in all current IT systems and applications including Microsoft Office Suite.

You will be committed to learning and self-development and excellent standard of personal presentation.

Recruitment Next Steps

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background,are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption),are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa