Leisure Assistant

Crest Hotels Group; United Kingdom; Remote; GBP 17,000 - 21,000; Full time

Benefits offered by this job

50% off Food & Beverage in our hotels

Meals on duty provided

Access to Hospitality Rewards

Employee Assistance Programme and GP (

Celebration of milestone employment

£70 BB per night Friends and Family

Job summary

Avisford Park Hotel is recruiting a Leisure Assistant to support the Leisure Manager in delivering an exceptional guest experience within the hotel’s leisure club. You will ensure high standards of cleanliness, safety and customer service across the gym, pool and spa facilities, while assisting with daily operations.

The role requires a Pool Plant Room qualification and Pool Responder training (or willingness to obtain).

Qualifications

• Pool Plant Room qualification (NPPO or equivalent).
• Pool Responder (NPLQ or equivalent or willingness to obtain).
• Previous experience in a similar leisure, fitness, or hospitality role is desirable.
• Knowledge of health and safety regulations in a leisure environment.

Responsibilities

• Support the Leisure Manager to run the Leisure Club effectively and deliver great guest experiences.
• Conduct pool tests, maintain gym and changing rooms, and ensure Health & Safety standards.
• Work across varied shifts including early starts, late finishes, and weekends.
• Maintain membership records and help attract more members.
• Collaborate with colleagues across the hotel as one team.

Skills

Customer service

Health & Safety knowledge

Pool maintenance

Flexible shifts

Education

Pool Plant Room qualification (NPPO or equivalent)

Pool Responder certification (NPLQ or equivalent)

Job description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Leisure Assistant

The Leisure Assistant will support the Leisure Manager in ensuring that the Leisure Club is run effectively and efficiently, giving a great guest experience enhancing the hotel experience overall.

The responsibilities will include pool tests, ensuring cleanliness of the gym, equipment and changing rooms and that Health & Safety standards are met across the pool and gym area whilst delivering excellent customer service. As the leisure club is open throughout the day the role will have a varied shift patterns covering early starts/ later finishes and weekends.

The Leisure Assistant will maintain accurate membership records and will support the club with attracting more members.

The role requires ideally someone who is NPLQ or Pool Responder trained and who has Pool Plant knowledge, experience, and qualifications.

The Leisure Assistant will ensure that all processes are followed within the Leisure Club and that they work with colleagues to do the same, as one team you will also interact with all other colleagues across the hotel.

Job Overview:

As a Leisure Assistant, you will play a vital role in delivering exceptional guest experiences within our hotel’s leisure club. You will ensure that all guests and members receive outstanding customer service, maintain high standards of cleanliness and safety, and assist with the daily operations of the leisure club, including the gym, pool, and spa facilities.

Experience & Qualifications

• Pool Plant Room qualification (NPPO or equivalent)
• Pool Responder (NPLQ or equivalent or willingness to obtain)
• Previous experience in a similar leisure, fitness, or hospitality role is desirable.
• Knowledge of health and safety regulations in a leisure environment.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments