Leisure Manager

Crest Hotels Group; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Benefits offered by this job

£70 BB per night for Friends andFamily

50% off Food & Beverage

Meals on duty provided

Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme and on‑d

Job summary

Avisford Park Hotel is seeking a proactive Leisure Manager to lead the hotel’s leisure club, optimise daily operations, and maximise guest satisfaction. You will manage the gym, pool, spa, and fitness classes while ensuring safety, cleanliness, and high service standards across all facilities.

You will motivate a team, drive membership growth, and implement strategies to enhance the club’s offerings and revenue, working closely with other hotel departments and departments to ensure a seamless

Qualifications

• Pool Plant Room qualification (NPPO or equivalent).
• Pool Responder (NPLQ or equivalent).
• Previous management or supervisory experience in leisure, fitness, or hospitality.
• Strong leadership and communication skills; knowledge of health and safety regulations.

Responsibilities

• Oversee daily operations of the hotel leisure facilities (gym, pool, spa, classes).
• Lead and motivate the leisure team; drive membership sales and retention.
• Ensure guest experiences meet high standards and maintain safety/hygiene.
• Collaborate with other hotel departments and support DM shifts.

Skills

Leadership

Communication

Customer service

Health & Safety

Education

NPPO Pool Plant Room qualification (or equivalent)

NPLQ Pool Responder

Job description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Leisure Manager

The Leisure Manager will be responsible for ensuring that Leisure is run effectively and efficiently, giving a great guest experience enhancing the hotel experience overall.

The responsibilities will include pool tests, ensuring quality, cleanliness and Health & Safety standards are met across the pool and gym area whilst delivering excellent customer service. As leisure is open throughout the day the Leisure Manager and team will cover varied shifts to ensure that the hotel guests and leisure members are supported and have someone to answer any questions at all times.

The Leisure Manager will maintain accurate membership records and will support the club with attracting more members, they will be pro active in growing leisure members and create an environment where members feel confident.

The role requires ideally someone who is NPLQ or Pool Responder trained and who has Pool Plant knowledge, experience, and qualifications.

The Leisure Manager will ensure that all processes are followed within Leisure and that they develop, train and support their team to do the same, as one team you will also interact with all other colleagues across the hotel.

As a manager within the hotel the Leisure Manager will support with DM shifts, there will be a good understanding of the hotel operation and have a positive and collaborative approach to working within the wider hotel setting.

Job Overview:

The Leisure Manager is responsible for the overall management, development, and profitability of the hotel's leisure club, ensuring exceptional guest experiences and operational excellence. This role involves overseeing the daily operations of the leisure facilities, including the gym, swimming pool, spa, and fitness classes, while maintaining high standards of customer service, safety, and hygiene. The Leisure Manager will lead and motivate a team, drive membership sales, and implement strategies to enhance the club’s offerings and revenue.

Experience & Qualifications

• Pool Plant Room qualification (NPPO or equivalent)
• Pool Responder (NPLQ or equivalent or willingness to obtain)
• Previous experience in a management or supervisory role within a leisure, fitness, or hospitality environment.
• Strong leadership and communication skills.
• A passion for fitness, wellness, and excellent customer service.
• Knowledge of health and safety regulations in a leisure environment.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments