Leisure Assistant

Avisford Park Hotel; Yapton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Meals on duty provided

50% off Food & Beverage in our hotels

Hospitality Rewards

Employee Assistance Programme (EAP)

Same day online GP appointments

Job summary

Avisford Park Hotel invites applications for a Leisure Assistant to help run our busy Leisure Club, including gym, pool and spa facilities. You’ll deliver outstanding guest service, maintain cleanliness and safety, and support daily leisure operations with a flexible shift pattern including weekends.

Ideal candidates hold NPPO/NPLQ qualifications or are willing to obtain them, and have knowledge of health and safety in leisure.

Qualifications

• Pool Plant Room qualification (NPPO or equivalent).
• Pool Responder (NPLQ or equivalent or willingness to obtain).
• Experience in a similar leisure, fitness or hospitality role desirable.
• Knowledge of health and safety regulations in a leisure environment.

Responsibilities

• Carry out pool tests and ensure cleanliness of gym, changing rooms and equipment.
• Maintain high hygiene and safety standards across pool and gym areas.
• Deliver exceptional guest service and respond to member needs.
• Follow Leisure Club processes and work with team as one unit.
• Support with attracting more members and maintaining accurate records.

Skills

Guest service

Teamwork

Flexibility with shifts

Education

NPPO Pool Plant Room Qualification (or equivalent)

NPLQ Pool Responder (or equivalent)

Health & Safety knowledge in leisure

Tools

Pool equipment knowledge

Job description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Leisure Assistant

The Leisure Assistant will support the Leisure Manager in ensuring that the Leisure Club is run effectively and efficiently, giving a great guest experience enhancing the hotel experience overall.

The responsibilities will include pool tests, ensuring cleanliness of the gym, equipment and changing rooms and that Health & Safety standards are met across the pool and gym area whilst delivering excellent customer service. As the leisure club is open throughout the day the role will have a varied shift patterns covering early starts/ later finishes and weekends.

The Leisure Assistant will maintain accurate membership records and will support the club with attracting more members.

The role requires ideally someone who is NPLQ or Pool Responder trained and who has Pool Plant knowledge, experience, and qualifications.

The Leisure Assistant will ensure that all processes are followed within the Leisure Club and that they work with colleagues to do the same, as one team you will also interact with all other colleagues across the hotel.

Job Overview:

As a Leisure Assistant, you will play a vital role in delivering exceptional guest experiences within our hotel’s leisure club. You will ensure that all guests and members receive outstanding customer service, maintain high standards of cleanliness and safety, and assist with the daily operations of the leisure club, including the gym, pool, and spa facilities.

Experience & Qualifications

• Pool Plant Room qualification (NPPO or equivalent)
• Pool Responder (NPLQ or equivalent or willingness to obtain)
• Previous experience in a similar leisure, fitness, or hospitality role is desirable.
• Knowledge of health and safety regulations in a leisure environment.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments